O500 Implementation Specialist Manager - Evernorth - Remote

Cigna Healthcare

117d • $79,100 - $131,800

About The Position

The Implementation Specialist Manager is responsible for leading and developing a team of Implementation Specialists to ensure successful client onboarding and service delivery. This role requires strong leadership, collaboration, problem-solving, and communication skills to drive positive client and customer results. The manager will work closely with the Market Senior Managers and other matrix partners to deliver against client commitments with a specific focus on plan design and ensuring accuracy, compliance and administration of client chosen benefits across Cigna platforms. Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.

Requirements

• Bachelor’s Degree preferred
• 5 years’ relevant experience within implementation or benefit installation
• 2 years’ supervisory experience within implementation or benefit installation preferred
• Installation/Implementation/Inventory Management skills a plus.
• Experience managing in a virtual team preferred.
• Experience managing complex operational work units.
• Ability to manage multiple priorities.
• Ability to manage in a matrix environment.
• Strong influencing skills.
• Strong people assessment skills.
• Demonstrated ability to collaborate and develop effective relationships at various levels.
• Proven track record of driving change through strong partnerships and engagement with front-line staff, management, and customers.
• Strong communication skills; written, oral, and listening.
• Strong desire to be part of a high-energy, integrated team.
• Demonstrated ability to coach and develop front-line staff in a high-volume, detail-oriented environment.
• Proven success in building cohesive, high-performing teams that deliver measurable results.
• Experience in leading change and fostering a culture of accountability and continuous improvement.

Responsibilities

• Coach and Develop Talent: Foster a culture of continuous learning by coaching Implementation Specialists to build confidence, technical expertise, and ownership of client outcomes.
• Team Enablement: Empower team members to take initiative, solve problems independently, and act with accountability.
• Recognition and Motivation: Celebrate both tangible and intangible achievements to reinforce excellence and team morale.
• Conflict Resolution: Navigate interpersonal challenges with empathy, assertiveness, and transparency to maintain a high-functioning team environment.
• Time Management and Delegation: Align team capacity with strategic priorities, delegate effectively, and ensure timely delivery of client commitments.
• Tech Fluency: Promote understanding and adoption of tools and platforms that streamline workflows and enhance accuracy in benefit setup.
• Agile Mindset: Lead the team through change with resilience and adaptability, maintaining focus on client and organizational goals.
• Manage daily workload, make assignments, provide direction to staff, conduct proactive workload balancing and remove barriers to ensure team meets deliverables and commitments.
• Develop and maintain effective relationships with matrix partners, clients, and other stakeholders.
• Partner with the Director of Implementation and other teams to ensure seamless issue resolution and client satisfaction.
• Guide team members in building effective relationships with matrix partners and clients, modeling professionalism and influence.
• Utilize reporting and analysis to understand root causes of issues and implement proactive measures to prevent recurrence.
• Communicate clearly and effectively with team members, clients, and stakeholders, both in writing and orally.
• Contribute to the broader organizational goals and vision by aligning team efforts with the Implementation Vision.
• Identify high-potential team members and create development plans that support career growth and succession planning.
• Manage a virtual team and handle multiple priorities with adaptability and flexibility.

Benefits

• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees