The Implementation Specialist Manager is responsible for leading and developing a team of Implementation Specialists to ensure successful client onboarding and service delivery. This role requires strong leadership, collaboration, problem-solving, and communication skills to drive positive client and customer results. The manager will work closely with the Market Senior Managers and other matrix partners to deliver against client commitments with a specific focus on plan design and ensuring accuracy, compliance and administration of client chosen benefits across Cigna platforms. Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.