O&O Park Team Lead

Sky Zone•Parker, CO

1d•Onsite

About The Position

Team Lead is a hands-on, early-leadership role designed for high-potential individuals ready to step up. You will rotate through key operational areas including Sales & Service, Parties & Events, and Food & Beverage/Facilities, gaining real responsibility, leadership experience, and the skills to effectively run a shift. This role requires dependability, drive, and a readiness to learn, rather than being a fully developed manager. You are expected to show up, jump in, and set the tone for the team. When senior leaders are not on-site, you will act as the Manager on Duty (MOD) to ensure the park operates smoothly. You will lead from the floor, setting the tone for your team by actively participating and helping the park run at its best. You will grow your skills and make a real impact by delivering excellence in leadership, operations, guest experience, sales, safety, and compliance.

Requirements

Must be at least 18 years of age or older.
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
A hands-on, team-first mindset, quick to jump in where needed and support others without being asked.
A strong sense of personal ownership, showing up prepared, following through on responsibilities, and leading by example.
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.

Responsibilities

Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
Enforce all safety policies and complete incident reports when necessary.
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
Maintain cleanliness and operational readiness of the park throughout the shift.
Lead front desk performance and membership sales while delivering service excellence (Sales & Service Lead).
Lead guest interactions with a focus on Sky Zone’s “WOW” service standards (Sales & Service Lead).
Coach team members to maximize conversions and deliver consistent guest satisfaction (Sales & Service Lead).
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences (Parties & Events Lead).
Manage scheduling, staffing, and upsell opportunities for all party and event programs (Parties & Events Lead).
Ensure operational consistency and guest delight from booking to event completion (Parties & Events Lead).
Manage inventory and ordering of all cafe items (F&B & Facilities Lead).
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines (F&B & Facilities Lead).
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition (F&B & Facilities Lead).
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel (F&B & Facilities Lead).
Be available primarily on weekends to help drive service and engagement (Part-time Flex Lead).
Rotate as needed to cover breaks and time off for other Leads (Part-time Flex Lead).