O&M Training Specialist II

ENFRA LLC•Seattle, WA

About The Position

The Specialist II owning the vision, growth, and day-to-day activities of the Operations and Maintenance (O&M) Training Program. This professional will be expected to independently perform most assignments with supervisory guidance for unusual or complex problems and assignments. The training programs consist of both eLearning, remote, onsite, and hybrid training courses.

Requirements

Bachelor’s Degree in Education, Technical Writing, Communications, or related field of study.
6+ years of training program experience with specific experience working with SME to develop highly technical training programs and materials.
Strong communication and relationship management skills.
Creative and analytical mindset.
Strong organizational and project management skills to meet multiple priorities.
Excellent verbal and written communication skills.
Proficient in Microsoft Applications including Word, Excel, Outlook, and PowerPoint.

Nice To Haves

A basic understanding of large healthcare and/or higher education HVAC systems.
Familiarity with building automation systems.
Experience creating eLearning modules (LMS).

Responsibilities

Collaborates with Subject Matter Experts to develop training materials and assessment to align with the Client’s needs. This includes tailoring existing content to the facility as well as creating brand new site-specific content. Training materials can be in the form of PowerPoint presentations, handouts, videos, and eLearning modules.
Owns planning the growth and improvement of the training program.
Owns updating/expanding the eLearning platform modules per feedback from trainees.
Collaborates with project team to develop training materials and assessment to align with the Client’s needs. This includes tailoring existing content to the facility as well as creating brand new, site-specific content. Training materials can be in the form of PowerPoint presentations, handouts, videos, and eLearning modules but is not limited to these formats.
Leads O&M Training Project Kick-Off meetings with Clients and Project Managers and Asset Managers to set the program up for success and to ensure expectations and requirements are met and managed.
Support project specific trainers, such as commissioning agents or retrocommissioning engineers in their training presentations.
Collaborate with Project Managers to develop fee proposals and budgets for the O&M Training Program.
Administer Pre-Training and Post-Training Assessments to clients as part of the O&M Training Program.
Analyze Pre-Training assessment results to tailor the O&M Training Program to each client’s needs, and analyze Post-Training assessment results to ensure retention and highlight progress.
Check-in with Client during the project to collect feedback on training quality and to see if any modifications are needed.
Supports the Project Manager to ensure the O&M Training Program is on schedule, within budget, and all deliverables have been met.
Provide ongoing O&M training as new project hires, both internal and external, are made.
Works with the other engineering ongoing services teams to identify when operations and maintenance staff demonstrates a lack of understanding and provides focused training.
Coordinates with our internal staff who handle administration of employee training to ensure training schedules and requirements are met. The training staff will handle eLearning assignments and other.