O&M Lead - Residential Solar / Roofing
About The Position
Venture Home Solar is seeking an experienced O&M Lead - Residential Solar / Roofing to join our Stamford, CT team. This in-office leadership role is critical to ensuring exceptional post-installation service for our residential solar and roofing customers. You will oversee all proactive and reactive service operations, manage warranty claims, and lead a team to resolve issues quickly and efficiently. If you have deep hands-on experience in solar and roofing systems, thrive in a fast-paced environment, and excel at remote troubleshooting and team coordination-this is your opportunity to lead service excellence at a growing renewable energy company.
Requirements
- 5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
- 5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)
- Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
- Proven ability to remotely diagnose solar production issues, error codes, and communication faults
- Strong leadership experience managing technicians and service workflows
- Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
- Excellent communication skills - must translate technical details to customers and internal teams
- Valid driver's license and clean record (occasional field visits may be required)
Nice To Haves
- NABCEP certification or roofing trade certification a strong plus
Responsibilities
- Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).
- Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
- Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.
- Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
- Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
- Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.
- Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
- Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
- Complete company reports on findings from field appointments for issues like roof leaks and installation damage
- Maintain accurate documentation of service history, resolutions, and parts usage.
Benefits
- Competitive salary (commensurate with experience)
- Full benefits: health, dental, vision, 401(k) with match
- Paid time off + holidays
- Professional development and training
- Opportunity to grow with a fast-scaling solar + roofing leader
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Machinery Manufacturing
Education Level
No Education Listed
Number of Employees
251-500 employees
