NYC Operations Associate

Rove • New York, NY

16h • $25 - $35

About The Position

We are looking to add a highly motivated individual to join our New York City
and Brooklyn Operations Team. As an associate, you will work hand in hand with
our City Operations and Onboarding Managers to oversee the day-to-day needs of
our guests and homes. You will have high levels of autonomy and be trusted to
navigate the city efficiently, frequently prioritizing and reprioritizing tasks
while on the go.
In this role, you will report to the City Operations Manager for day-to-day
operational responsibilities for coordination of guests, needs, vendor
coordination, and supporting new home onboardings. You will also work closely
with our operations support specialists and in-market vendors including house
cleaners, appliance repair technicians, handymen, and more.
This new and pivotal role within Rove was brought about by explosive property
growth within our NYC portfolio. Companywide, our team members are located all
over the country, have diverse backgrounds, and come from many different
industries. Everyone joined Rove because they're passionate about building a new
standard for luxury hospitality in the modern and remote-first world we live in
today as well as delivering high-quality standards to ensure that our guests
love their experience while staying at our homes.
Like many operations roles, there is no ‘typical day'. Your role will involve a
wide range of activities tending to tasks assigned to you by the City Operations
Manager as well as the remote support team helping our guests who are currently
staying with us or arriving in the future. You will convene on most days at the
office of our City Ops Manager. From there, you will be involved with activities
that can include some of the following tasks:
Fulfill a last-minute guest request to deliver some items that were expected
in the home upon their arrival but that was not present. This could include
purchasing and delivering items such as paper towels, trash bags, toiletries,
pillows, or propane tanks.
Visit, assess, and address property-specific maintenance issues upon guest
departure which can include: replacing light bulbs, troubleshooting appliance
issues, inspecting for furniture and property damage, and fixing minor items
that can be repaired easily.
Conduct periodic inspections of vacant homes for market-ready conditions.
Stop by a property at a guest’s request to help troubleshoot the AC/Heat or
an appliance within the home.
In anticipation of guest departures, bring items from our central warehouse
to the property after checkout time so that our cleaning team can properly
replenish and restock consumable items for incoming guests, sometimes taking
place just a few hours after the previous checkout.
During emergencies, you may be called upon to provide support for lockouts,
last-minute requests, and assisting with other emergency issues involving our
guests.
Perform other duties as assigned.

Requirements

• Ideally, you have 2+ years of hands-on property management experience
• You enjoy technology! Specifically, a plus if you are well versed with smart locks, IoT devices, and the systems that run them.
• You enjoy mobile technology, have worked with it in past roles, and you're eager to learn new systems and platforms to make you better at your job. Examples of platforms used by Rove include: Slack, Breezeway, Notion, Minut, and more!
• You're flexible in your schedule and can help with unexpected needs and emergencies as they arise
• You're handy with a toolkit and comfortable building, repairing, and tinkering with things when they break
• You have reliable transportation and are open to traveling to multiple locations as needed
• You're comfortable lifting items up to 50 pounds
• You can handle stressful situations with a calm and positive demeanor as this role will have guest-facing interactions.
• This role is needed for overflow work from other associates on the team - expected to be 5 - 20 hrs a week - partly pre scheduled and partly on-standby and assigned if available.
• Preference for candidates located in Manhattan or Brooklyn and on a subway line

Nice To Haves

• 1+ years of property onboarding experience
• 1+ years of guest service experience
• A passion for IoT and smart home tech
• Hospitality experience is a plus
• You pride yourself on your communication and organizational skills

Responsibilities

• Fulfill a last-minute guest request to deliver some items that were expected in the home upon their arrival but that was not present. This could include purchasing and delivering items such as paper towels, trash bags, toiletries, pillows, or propane tanks.
• Visit, assess, and address property-specific maintenance issues upon guest departure which can include: replacing light bulbs, troubleshooting appliance issues, inspecting for furniture and property damage, and fixing minor items that can be repaired easily.
• Conduct periodic inspections of vacant homes for market-ready conditions.
• Stop by a property at a guest’s request to help troubleshoot the AC/Heat or an appliance within the home.
• In anticipation of guest departures, bring items from our central warehouse to the property after checkout time so that our cleaning team can properly replenish and restock consumable items for incoming guests, sometimes taking place just a few hours after the previous checkout.
• During emergencies, you may be called upon to provide support for lockouts, last-minute requests, and assisting with other emergency issues involving our guests.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed