NW Patient Accounts Customer Service Rep - PFS Call Center
About The Position
Position duties include, but are not limited to the following: Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures This position requires working with patients and other callers in response to both hospital and physician billing questions The position also requires a working knowledge of all insurance payers to answer patient questions This position also requires a high level knowledge of the types of hospital and professional services Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan. Performs other duties as assigned
Requirements
- High school Diploma
- 3 years Previous experience in hospital or physician
- Previous experience in patient accounting, medical billing, & medical terminology
Nice To Haves
- Associate’s degree
Responsibilities
- Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
- Working with patients and other callers in response to both hospital and physician billing questions
- Working knowledge of all insurance payers to answer patient questions
- High level knowledge of the types of hospital and professional services
- Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
