Nuvolo Developer (Remote)

A1FED Inc-posted 4 months ago
Full-time
VA
11-50 employees
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A1FED Incorporated (A1FED) is a woman-owned Small Business Administration (SBA) 8(a) certified information technology (IT) solutions provider specializing in software development, training, and artificial intelligence (AI). We are seeking a talented Nuvolo Developer with solid ServiceNow and Nuvolo experience to support and enhance our enterprise Reservation, Space, and Real Estate management systems. This role offers the opportunity to work in a collaborative, fast-paced environment where innovation and problem-solving are highly valued.

  • Design, develop, and maintain application programming interface (API) and data integration processes between ServiceNow/Nuvolo and external systems.
  • Load assets into ServiceNow from third-party systems using web services and Import Sets.
  • Integrate with external web services via Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) methods.
  • Collaborate with Reservation System stakeholders to identify compliance risks and communicate impacts to executive management.
  • Analyze and document business requirements, developing Systems Requirement Specifications (SRS) and system definition models.
  • Configure and manage ServiceNow email notifications, inbound actions, reports, gauges, and home pages.
  • Develop and maintain Reservation System (Nuvolo) operational and financial metrics, ensuring adherence to established support models.
  • Define functional needs and architect solutions for Reservation, Space, and Real Estate management in Nuvolo and ServiceNow.
  • Implement and enhance Service Catalog, Incident Management, Change Management, Configuration Management, and Knowledge Management workflows.
  • Create and enhance Facilities Catalog Items for Reservation System improvements.
  • Work with Business Rules, Client Scripts, User Interface (UI) Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACL).
  • Support change and release management processes.
  • Design intuitive form layouts using UI Actions and UI Policies.
  • Develop new Service Catalog items and troubleshoot issues in Incident, Problem, and Change Management modules.
  • US Citizen or Permanent Resident
  • 3+ years of ServiceNow development experience, with at least one to two years in Nuvolo modules (Real Estate, Federal Real Property Profile (FRPP), Reservation, Space).
  • Strong understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) principles.
  • Hands-on experience with ServiceNow scripting (JavaScript, Glide Application Programming Interface), HyperText Markup Language (HTML), and UI customization.
  • Proficiency in SOAP, REST, Lightweight Directory Access Protocol (LDAP) integrations, and data migration techniques.
  • Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and Simple Network Management Protocol (SNMP).
  • Strong problem-solving and analytical skills with the ability to translate business needs into technical solutions.
  • Experience with workflow automation and advanced ServiceNow customization.
  • Knowledge of operational and financial metrics reporting for Nuvolo systems.
  • Previous experience in federal or regulated environments.
  • Competitive salary and benefits package.
  • Opportunities for growth and professional development.
  • Collaborative culture with a mission-driven focus.
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