Nuuly Temporary Customer Success Associate (Saturday-Monday;  2 PM -10 PMEST)

Nuuly • Abington, PA

130d • $15 - $15

About The Position

The Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM. Expected hours for the role are Saturday-Monday; 2 pm - 5 pm EST. Hours are subject to change depending on the needs of the business. This role is hired on an “at need” basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months.

Requirements

• Minimum 2 years of experience in customer service or related role
• Demonstrate a passion for and understanding of the URBN brands, customers and product.

Responsibilities

• Answer any and all interactions during your scheduled shift in a friendly and relatable manner
• Acts as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
• Empathetic to customers' needs but understanding of the business' bottom line
• Collect and share feedback to external teams to ensure the needs of the customers are being met

Benefits

• Medical
• Dental
• Vision
• PTO
• Generous employee discounts
• Retirement savings
• And much more!

What This Job Offers

• Career Level: Entry Level