Nuuly Temporary Customer Success Associate (Full Time Evening Shift 2pm-10pm EST)

Nuuly • Abington, PA

97d • $15 - $15

About The Position

The Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM. This role is hired on an “at need” basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months. Expected hours for the role are Monday thru Friday 2pm-10pm. Hours are subject to change depending on the needs of the business.

Requirements

• Minimum 2 years of experience in customer service or related role
• Demonstrate a passion for and understanding of the URBN brands, customers and product
• Must have access to consistently stable internet connection

Responsibilities

• Answer any and all interactions during your scheduled shift in a friendly and relatable manner
• Acts as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
• Empathetic to customers' needs but understanding of the business' bottom line
• Collect and share feedback to external teams to ensure the needs of the customers are being met
• Associate must perform a minimum of 70 interactions per shift

Benefits

• Medical
• Dental
• Vision
• PTO
• Generous employee discounts
• Retirement savings
• And much more

What This Job Offers

• Career Level: Entry Level