Nutrition Systems Assistant- Diet Office-York Hospital

Wellspan Health • York, PA

130d

About The Position

The position involves preparing and processing computerized patient menus via telephone and maintaining patient nutrition records and related reports. The role requires managing a high volume of fast-paced incoming and outgoing phone calls to patients, representatives, and healthcare providers, while providing exceptional customer service. The individual will maintain confidential patient records, enter food dislikes and intolerances, and document pertinent patient diet and food information to ensure comprehensive patient care. The position also involves verifying diet orders and allergies, communicating with patients to obtain meal selections, and coordinating meal service with food service production and tray delivery teams.

Requirements

• High School Diploma or GED preferred.
• 1 year of relevant work experience.
• Twelve months on-the-job training and education required to become proficient.

Nice To Haves

• Excellent communication and interpersonal skills.

Responsibilities

• Manages a high volume of fast-paced incoming and outgoing phone calls to patients and healthcare providers.
• Provides exceptional customer service by addressing patient needs and communications professionally.
• Maintains confidential patient records in the diet office software.
• Enters food dislikes, intolerances, supplements, and nourishments into the system.
• Verifies diet orders and allergies in Epic.
• Communicates directly with patients or their representatives to obtain meal selections.
• Applies principles of nutrition therapy to assist patients in meal selections.
• Coordinates the patient meal selection process with clinical nutrition staff and nursing services.
• Completes daily processing for the diet office software program.
• Prints and reviews patient tray tickets for meal compliance.
• Notifies supervisors of diet office software issues.
• Maintains positive relationships with clinical nutrition staff and food service employees.
• Participates in educational programs and in-service meetings.
• Maintains appropriate records and reports for the department.

What This Job Offers

• Job Type: Part-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED