Nutrition Services Call Center Representative
About The Position
Work Schedule: 100% FTE, day/evening shift. This position works 11:00 am to 7:30 pm 5 days per week, with every other weekend required. Hours may vary based on the operational needs of the department. This position is remote for individuals living in Wisconsin or Illinois after in-office training is complete. When in person you will work at 8501 Excelsior Drive. Be part of something remarkable Bring your passion for helping people to the #1 hospital in Wisconsin! As a Culinary Call Center Representative, you’ll play a strong role in Culinary Services by placing patient meal orders in the call center. Use your customer service skills and knowledge of clinical diets and allergens in this role. We are seeking a Nutrition Services Call Center Representative to: Provide a high level of customer service by taking patient’s meal requests over the phone. Assist patients in planning a healthy meal in compliance with their diet order and food allergies. Process electronic nutrition orders by transferring information from the patient’s medical record into our food service software. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to UW Health’s Wellness Options at Work that support employee/family well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. Additional components of compensation may include: Evening or night shift differential
Requirements
- High School Diploma or equivalent Required
- 1 year experience in an Administrative Support or related position Required
Nice To Haves
- Associate's Degree in Hospitality Preferred
- 1 year experience in a call center and/or background in nutrition Preferred
- ServSafe Certification Preferred
Responsibilities
- Provide a high level of customer service by taking patient’s meal requests over the phone.
- Assist patients in planning a healthy meal in compliance with their diet order and food allergies.
- Process electronic nutrition orders by transferring information from the patient’s medical record into our food service software.
Benefits
- health and dental insurance
- paid time off
- retirement plans
- two-week paid parental leave
- adoption assistance
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
- Access to UW Health’s Wellness Options at Work that support employee/family well-being.
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
- Evening or night shift differential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
