Nutrition Services Call Center Clerk

St. Elizabeth Healthcare-posted 2 months ago
Edgewood, KY
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Maintains electronic menu / diet system; accurately obtains meal orders from patients and visitors in an efficient and timely manner: transposes meal order into CBORD software for menu processing; conducts report processing as directed; works closely with Ambassadors communicating missed meals and patient needs. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

  • Maintain computerized diet office software (CBORD) to reflect current diet orders and supplement orders received via the patient electronic health record.
  • Update pertinent data.
  • Process reports.
  • Receive phone calls from patients and/or families for meal order processing.
  • Transpose meal orders to the room service computer software for ticket processing and meal preparation with cooks and tray line.
  • Guide and assist patients through meal ordering process to confirm diet order parameters are met.
  • Coordinate Call Center work flow during peak volumes to maintain short call wait times.
  • Anticipate patient needs and mediate patient concerns regarding meal service.
  • Communicate effectively with members of other departments, physicians and co-workers.
  • Monitor and maintain effective cash handling and accounting practices.
  • Ensure compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
  • Participate in performance improvement (PI) studies, assist with data collection and support action plans.
  • Perform other duties as assigned.
  • High school diploma or GED required.
  • Basic computer skills.
  • Strong verbal and written skills.
  • One year of relevant work experience.
  • Customer service trainings and skills.
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