Nutrition Menu Representative (FT- 0.9 FTE, Day Shift)

Bozeman Health•Bozeman, MT

1d•Onsite

About The Position

Position Summary: The Nutrition Menu Representative functions as a patient ambassador assisting patients in selecting correct menu items based on their diet order and participating in patient tray assembly to ensure accuracy. In addition to ensuring diet compliance, the Nutrition Menu Representative acts as the liaison between the patient, nursing, and Nutrition Services team. This position also serves as a clinical representative gathering and monitoring patient dietary information and proving documentation to clinical dietitians, speech pathology, nursing, and other disciplines as needed. This position also assists with patient tray pass, dishwashing, cleaning, and other team duties as needed. The Nutrition Menu Representative is primarily responsible for enhancing patient experience through strong customer service skills.

Requirements

Required High School Diploma or Equivalent
Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
Exercises tact, discretion, sensitivity, and maintains confidentiality
Performs essential job functions successfully in a busy and stressful environment
Learns current and new computer applications and office equipment utilized at Bozeman Health
Strong interpersonal, verbal, and written communication skills
Analyzes, organizes, and prioritizes work while meeting multiple deadlines
This role requires regular and sustained attendance.
The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
On-call work may be required to respond promptly to organizational, patient, or employee needs.

Nice To Haves

Preferred One (1) year prior work experience in a similar hospital food service role
Knowledge of or prior work experience with therapeutic diets

Responsibilities

Participates in team meetings and process improvement activities.
Meets all competency assessment performance criteria within two (2) months of hire.
Visits patients to discuss their food preferences and completes daily menus in compliance with diet order.
Prepares and serves drinks and foods according to patient specifications including therapeutic diet orders, patient safety modifications, and proper patient identification.
Records patients 'Intakes' including nutrient-specific intakes accurately per established procedures.
Communicates patient food request, changes, and production volume to clinical disciplines, production staff, and Nutrition Services team as appropriate.
Organizes and completes daily diet office duties including but not limited to preparing meal tickets, verifying menus and diet modifications comply with diet order, and answering phones.
Maintains and produces patient production volume projections and records department statistics
Fills and delivers floor stock to all areas as assigned.
Participates in stocking and organizing food and supply within the department.
Maintains, cleans, and sanitizes work stations.
Adheres to food safety and sanitation guidelines and regulations to ensure quality food service.
Participates in and supports a positive team work environment.
Works closely with other staff to coordinate food preparation and ensure timely delivery of orders.
Support the Nutrition Services team by training to perform additional duties that may include but are not limited to dishwashing, cleaning, stocking supplies, organizing storage and work areas, assisting with salad preparation, or operating the cash register and receiving payments from cafeteria customers.
At any time during a work shift, the employee may be assigned to perform other duties in order to meet patient, customer, and department needs.