Nutrition Guest Representative

South Shore Health • Weymouth, MA

95d

About The Position

Under the direction of the Supervisor/Manager, duties include all activities for creating a positive patient experience with nutrition services. Utilizing automated system, obtains patient’s menus; reviews choices with patients to ensure understanding and compliance to diet order. Responsible for delivery of meals: performs customer satisfaction rounds with patients after meal service and collects trays. Oversees nourishment kitchen stocking, rotating and sanitation. All guest rep services are performed in compliance with proper food handling techniques, infection control policies, and safety guidelines of the hospital and all regulatory agencies. Enhances the South Shore Hospital experience for patients, their families and visitors by providing appropriate hospitality and food services in a manner that reflects well on the hospital's reputation and image. Contributes to departmental patient satisfaction goals for excellence in all patient interactions.

Requirements

• Ability to create a warm and friendly relationship with patients.
• Knowledge of proper food handling techniques and infection control policies.
• Ability to follow department scripting and patient identification protocols.
• Understanding of nutritional adequacy and cultural appropriateness of food items.
• Willingness to learn and utilize new technology and procedures.

Responsibilities

• Visits patients, of all ages, daily; as assigned for menu selections.
• Presents menus and assists with menu choices.
• Delivers patients meals and snacks.
• Revisits all patients following meal service.
• Fosters a 'Culture of Safety' through personal ownership and commitment to a safe environment.
• Identifies patients at nutritional risk or with special dietary needs.
• Follows procedures and food service handling standards for safety and personal hygiene as required by department.
• Responsible for Nourishment kitchens in assigned areas.
• Embraces technological solutions to work processes that enhance departmental practices, communications, and continuous learning.
• Performs all other duties per operational needs.

What This Job Offers

• Job Type: Part-time
• Number of Employees: 5,001-10,000 employees