Nutrition Care Assistant

WVU Medicine-posted 4 months ago

Part-time

Morgantown, WV

5,001-10,000 employees

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This position provides direct patient meal service, either obtaining meal selections in person or via the hospitality center ordering system, delivering meals and retrieving meal trays. Must be knowledgeable in special diets and allergies. Also maintain cleanliness of nutrition centers in patient care areas. Excellent customer service skills and concern for all aspects of patient safety crucial.

Answers phone calls from patients following customer service standards
Appropriately follows diet restrictions, including allergies and fluid restrictions
Utilizes EPIC and VST for necessary patient information and to correctly process menu requests
Processes between meal nourishment orders and prints for kitchen staff
Follows department procedure for the missed meal reports including alerting nursing
May be asked to deliver or retrieve meal trays as needed
Visits patients designated 'needs assistance' for menu selections and properly enters according to diet restrictions
Delivers meal trays to patients within service guidelines for timeliness
Follows delivery standards including hand sanitization, infection control requirements, two patient identifiers, AIDET and key phrases
Alerts nursing if patient is not properly positioned to begin eating or otherwise appears to need assistance
Checks trays for missing items and intervenes to correct immediately
Maintains supply of condiments on cart
Documents information required for ordered calorie counts
Monitors new patients for knowledge of room service, gives menu and explains as needed
Rapport is established and maintained with nursing staff as evidenced by positive feedback and comments regarding communication with NCA
Functions as a team with Clinical Dietitians
Respects Dietitian’s prime responsibility for patient nutritional care and responds appropriately
Communicates clearly with tray line and production personnel regarding patient special requests
Meets sanitation, safety and quality control guidelines set forth by departmental policies, health department regulations and HAACP
Patient trays are collected and returned to the kitchen within a reasonable timeframe
While waiting for trays, assists the room service assembly line as needed, wrap silverware or help in dishroom
Follows procedures for phone and iPad use
Other duties may be assigned
Daily deadlines – must have menus completed by certain times and deliver meals on time

Must have a valid Food Service Worker Permit (FSWP) from Monongalia County Health Department (MCHD) prior to starting OR obtain a MCHD Temporary FSWP no later than the first Wednesday of employment
Must have a valid MCHD FSWP throughout employment

High School Diploma or Equivalent preferred

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