Nutrition Care Assistant

WVU Medicine

3d•Onsite

About The Position

This position provides direct patient meal service, either obtaining meal selections in person or via the hospitality center ordering system, delivering meals and retrieving meal trays. Must be knowledgeable in special diets and allergies. Also maintain cleanliness of nutrition centers in patient care areas. Excellent customer service skills and concern for all aspects of patient safety crucial.

Requirements

Must have a valid Food Service Worker Permit (FSWP) from Monongalia County Health Department (MCHD) prior to starting OR obtain a MCHD Temporary FSWP no later than the first Wednesday of employment and a permanent MCHD FSWP within 1 month of start date (next available class).
Must have a valid MCHD FSWP throughout employment.
Until a Temporary FSWP is obtained: May not handle exposed food or any food contact surface, equipment or utensil; May be trained on tray delivery and complete general department orientation.
Can push fully loaded tray cart (approx. 250 lbs)
Ability to stand for most of the working day
Ability to understand written and oral communication.

Nice To Haves

High School Diploma or Equivalent preferred.

Responsibilities

Answers phone calls from patients following customer service standards
Appropriately follows diet restrictions, including allergies and fluid restrictions
Utilizes EPIC and VST for necessary patient information and to correctly process menu requests
Processes between meal nourishment orders and prints for kitchen staff
Follows department procedure for the missed meal reports including alerting nursing.
May be asked to deliver or retrieve meal trays as needed.
Visits patients designated “needs assistance” for menu selections and properly enters according to diet restrictions.
Delivers meal trays to patients within service guidelines for timeliness.
Follows delivery standards including hand sanitization, infection control requirements, two patient identifiers, AIDET and key phrases. Alerts nursing if patient is not properly positioned to begin eating or otherwise appears to need assistance.
Checks trays for missing items and intervenes to correct immediately. Maintains supply of condiments on cart.
Documents information required for ordered calorie counts
Monitors new patients for knowledge of room service, gives menu and explains as needed.
Rapport is established and maintained with nursing staff as evidenced by positive feedback and comments regarding communication with NCA.
Functions as a team with Clinical Dietitians. Respects Dietitian’s prime responsibility for patient nutritional care and responds appropriately.
Communicates clearly with tray line and production personnel regarding patient special requests (follow-ups on any unusual requests) to meet patient needs.
Meets sanitation, safety and quality control guidelines set forth by departmental policies, health department regulations and HAACP (Hazard Analysis Critical Control Points) in maintaining cleanliness of nutrition centers on the units.
Patient trays are collected and returned to the kitchen within a reasonable timeframe.
While waiting for trays, assists the room service assembly line as needed, wrap silverware or help in dishroom.
Follows procedures for phone and iPad use.
Other duties may be assigned. May include duties normally done by a dietetic assistant.
Daily deadlines – must have menus completed by certain times and deliver meals on time.