Nursing Facility Admissions & Discharges Coordinator - Multiple Positions (Customer Service Assistant 2)
About The Position
The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Nursing Facility Admissions & Discharges Coordinator, your responsibilities will include: responding to inquiries, request for information, and/or complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures as they pertain to Nursing Facilities (NF) admissions and discharges providing assistance and/or information to NF, sister agencies, and County Departments of Job & Family Services (CDJFS) entering NF admissions and discharges using ProviderGateway and Ohio Benefits
Requirements
- 9 mos. trg. or 9 mos. exp. in office practices & procedures
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
- Or equivalent of Minimum Qualifications for Employment noted above.
Responsibilities
- responding to inquiries, request for information, and/or complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures as they pertain to Nursing Facilities (NF) admissions and discharges
- providing assistance and/or information to NF, sister agencies, and County Departments of Job & Family Services (CDJFS)
- entering NF admissions and discharges using ProviderGateway and Ohio Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
