Nursing Coordinator

BMR Partners • Orange, CA

64d

About The Position

The Nursing Coordinator ensures timely and efficient delivery of infusion therapy by coordinating care between patients, nurses, prescribers, and the pharmacy. This role manages scheduling, documentation, and compliance to support high-quality, patient-centered care. Strong organizational and communication skills are essential.

Requirements

• 1 year of proven work experience in a healthcare workplace.
• Superior telephone customer service skills.
• Healthcare experience with a basic understanding of clinical terms preferred.
• Strong organization skills as well as attention to detail.
• Demonstrated ability to manage a range of priorities and meet time commitments.
• Excellent data management software skills with demonstrated adaptability to internal systems.
• Demonstrated strength in listening, oral and written communications in English.
• Any healthcare experience with a basic understanding of clinical terms and benefits investigation.
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.

Nice To Haves

• Previous experience in a call center preferred where there is familiarity with metrics and a high level of accuracy.
• Experience with ACHC and URAC accreditation.
• Specialty Pharmacy experience is highly preferred.
• IVIG scheduling and care coordination experience is highly preferred.
• Experience with CareTend pharmacy system is highly preferred.

Responsibilities

• Staffing new cases by scheduling nurses to meet patient infusion schedule needs.
• Responsible for managing the care of patients requiring home infusion therapy.
• Coordinate nursing care with Nurses and pharmacy.
• Transfers referral data to selected Nurse.
• Sources and schedules nurses for ongoing patient visits.
• Enters all scheduling data into the computer system in a timely manner and ensure that data are accurate and complete.
• Organize the tasks and documents in accordance with the nursing department workflow.
• Initiates patient entry and maintains patient visit schedules.
• Obtains incoming outsourced agency nursing notes and invoices to match updates and times.
• Support staff to ensure high quality delivery of care.
• Escalate patient calls to a Pharmacist when a clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check).
• Coordinate and confirm infusion appointments with Nurses.
• Provide Nurses with updated prescription orders when applicable.
• Document infusion supply special requests on delivery tickets.
• Escalate nursing issues or complaints to the Nursing Department.
• Notify the applicable department If the patient has changed providers.
• Collection and review of infusion reports from Nurses and home health agencies and notify the pharmacy and any other applicable department of any concerns.
• Collection and review of invoices from Nurses and home health agencies.
• Contracting and credentialing with Nurses and home health agencies in all needed states based on the business needs.
• Participate in service education programs provided by the pharmacy.
• Collecting and maintaining proper documentation from agencies per our compliance department.
• Other related duties as assigned by Supervisor.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED