Nursing Clinical Quality Specialist, Telehealth (Remote) (Spanish Bilingual)

ChenMed • Miami, FL

291d • Remote

About The Position

The Virtual Care Excellence Quality Specialist is responsible for helping to ensure the quality and patient experience expectations of the Dedicated Care Line Team's clinical interactions. This will be accomplished through the timely performance of live and recorded call monitoring, participation in regularly scheduled calibration events, the dedicated support of Care Line staff through peer reviews and feedback sessions, and the identification of quality trends and process opportunities that promote appropriate and consistent clinical outcomes, ensuring a VIP experience for all callers. This position is remote and will work Monday-Friday from 12:00 PM to 8:00 PM Eastern time. We are looking for a candidate that is fluent in Spanish for this position.

Requirements

• Compact Multistate Nursing License required
• Associate's degree required, Bachelor's degree or above preferred
• Minimum of three (3) years of clinical nursing work experience required
• Minimum of 3 years experience training and coaching clinical teams preferred
• Healthcare-related quality improvement experience preferred
• Minimum of 1 year of virtual care or telehealth experience strongly preferred

Responsibilities

• Acts as a positive champion of all clinical quality and patient experience initiatives
• Works in a focused and efficient manner to help streamline workflows for the virtual care team and optimize outcomes for patients
• Partners with management to translate quality data into meaningful policies and procedures that ensure patient safety and consistent care
• Participates actively in initiatives that promote value-based care priorities including clinical accuracy, patient satisfaction, and access to care
• Relies on evidence-based practices and leverages technology to elevate the quality of virtual care interactions
• Empowers peers to deliver optimal patient outcomes through the facilitation of call audits, timely feedback sessions, and peer support activities
• Advocates for the voice of the patient, ensuring their needs are met throughout the virtual care journey
• Demonstrates and promotes a culture of collaboration, professional development, and commitment to excellence
• Contributes to a positive work environment that fosters open communication, innovation, and accountability for exceeding patient expectations
• Performs other duties as assigned and modified at manager's discretion.

Benefits

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Work-life balance
• Opportunities to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree