PharmaCord-posted 14 days ago
Full-time • Manager
Onsite • Jeffersonville, IN
1,001-5,000 employees

Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy. We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists. We are PharmaCord, a purpose-driven organization on a rapid growth journey. Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We are looking for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources. When you join the team as a Nurse Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.

  • Daily program operational management
  • Ensures contracted Service Level Agreement adherence
  • Responsible for the implementation and on-going management of client specific business rules
  • Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals
  • Team hiring, development and training
  • Ensures daily program staffing levels are consistent with daily program needs
  • Ensure that direct reports receive the training needed to be proficient in their roles
  • Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
  • Provides consistent, timely coaching and development for direct reports for a functional area
  • Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practice
  • Licensed Registered Nurse
  • 2-3 years of nursing experience with relevant disease state experience preferred.
  • Exceptional leadership skills with the ability to engage and motivate the team for ongoing program results
  • Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
  • Accountability for results and team performance
  • Ability to plan and prioritize tasks and strong attention to detail
  • Ability to manage disruptive impulses and handle potentially stressful situations
  • Proficient emotional intelligence (ability to recognize emotions and their effects)
  • Ability to handle personal health information with confidentiality
  • Commitment to honesty and integrity
  • Professionalism and a strong sense of proper business and customer service etiquette
  • Clear verbal and written communication skills
  • Proficient computer skills
  • Adaptability to change
  • Personal initiative and commitment to team and organizational goals
  • Ability to work effectively within a team
  • A positive attitude!
  • The ability to type 35 WPM with 97% accuracy is required.
  • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
  • This is an office-based position, the ability to sit for extended periods of time is necessary.
  • Nurse line triage, Call Center Utilization Management, Call Center Case Management a plus.
  • Case management or Clinical Trial Nurse experience, a plus.
  • Bachelor’s degree or higher strongly preferred
  • Previous personnel/team management experience
  • Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
  • Previous experience leading customer service teams is a plus
  • Although very minimal, flexibility to travel as needed is preferred.
  • Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
  • Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
  • 401(k) company match
  • Wellness discounts on health premium
  • HSA employer contribution
  • Company paid Short-term Disability (STD)
  • Company paid and voluntary Life Insurance options
  • Voluntary Life, AD&D and Long-Term Disability Insurances
  • Paid Parental Leave of Absence
  • Wellness and Employee Assistance Programs
  • PTO benefits, flex days and paid holidays
  • Employee Referral Program
  • Ambassador Program
  • Tuition reimbursement program
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