Nurse Supervisor - Outpatient Infusion Clinic

City of Hope•Lancaster, CA

15d

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. Position Summary: The Nurse Supervisor provides clinical and administrative leadership, in partnership with the Nurse Manager, to ensure the delivery of safe, high-quality, and patient-centered infusion services. This role shares responsibility for oversight of Registered Nurses (RNs), Licensed Vocational Nurses (LVNs), Sterile Processing Technicians, and Medical Assistants (MAs). While primarily an administrative role, the Nurse Supervisor maintains a visible clinical presence, supporting staff and directly assisting with patient care as needed to promote workflow efficiency, clinical excellence, and patient satisfaction.

Requirements

Bachelor’s Degree or Master’s degree in Nursing is required (for internal applicants - If hired before January 1, 2020: Graduate from nursing school with a diploma, Associate Degree or Bachelor’s Degree in Nursing)
Current CA Registered Nurse
Minimum of 3 years of RN experience
BLS (through American Heart Association)
ONS Chemo/Bio Certificate (or obtain within 6 months of hire)
OCN certification (or to be obtained within 1 year of hire)

Nice To Haves

Experience with oversight of clinics and patient care in an Ambulatory Oncology setting
experience managing multidisciplinary clinical teams in an outpatient environment
familiarity with chemotherapy/biotherapy administration standards and oncology regulatory requirements.

Responsibilities

Partner with the Nurse Manager to oversee daily clinic operations and ensure efficient patient flow.
Provide direct supervision and leadership to RNs, LVNs, Sterile Processing Technicians, and Medical Assistants.
Assist with staff scheduling, timekeeping review, and coverage planning.
Support recruitment, onboarding, orientation, training, and competency validation of clinical staff.
Promote a collaborative, professional, and accountable team culture.
Participate in budget monitoring, supply management, and resource allocation.
Ensure compliance with organizational policies, regulatory requirements, and infusion therapy standards.
Monitor adherence to infection control, sterile processing, and medication safety protocols.
Provide clinical guidance and real-time problem-solving for complex patient care situations.
Participate in hands-on patient care, including infusion therapy, vascular access support, patient education, and clinical assessments as needed.
Respond to adverse reactions and emergencies according to established protocols.
Support quality improvement initiatives, audits, and performance improvement plans.
Review incident reports and participate in root cause analysis when appropriate.
Ensure documentation accuracy and compliance within the electronic medical record.
Maintain readiness for regulatory surveys and accreditation reviews.
Conduct performance evaluations in collaboration with the Nurse Manager.
Coach and mentor staff to promote professional growth and clinical excellence.
Identify training needs and coordinate ongoing education initiatives.
Foster staff engagement and promote a culture of patient safety and service excellence.