Nurse Practitioner

firsthand Health

3h • $150,000 - $150,000 • Remote

About The Position

firsthand supports individuals living with SMI (serious mental illness) through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. The teams focus on meeting individuals where they are, guiding them towards better health, and minimizing inappropriate healthcare utilization. firsthand aims to change how society supports those impacted by SMI by cultivating a team of passionate problem-solvers. The Centralized Health Guide role is for a licensed Nurse Practitioner who will lead the medical aspects of virtual care for individuals with serious mental illness. This role involves virtual whole-person assessments and management of a vulnerable population, requiring close collaboration with community primary care and behavioral health providers, as well as an internal team of triage registered nurses and psychiatric nurse practitioners.

Requirements

• Passion for serving individuals suffering from mental illness
• Display a positive attitude and team player mentality within team
• Intrinsic motivation to be a top performer
• Above average comfort with technology
• Desire to perform data driven care
• Natural ability to adapt to various assignments and moving target goals
• Empathy, compassion, and approachability
• Excellent listening, communication, and interpersonal skills
• Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions
• Willingness to become certified in psychiatric nursing (on the RN level)
• Licenses in FL, MI, OH, VA, WA or willingness to get licensed in these states
• 3+ years clinical care as a Nurse Practitioner, ideally in a primary care setting or emergency department
• Working with and managing a population with challenges such as behavioral health and/or SUD conditions
• Care management and coordination

Nice To Haves

• Psych RN cert
• Bilingual in English/ Spanish

Responsibilities

• Perform a virtual whole-person clinical assessment, including assessing both behavioral and physical health conditions with a thorough history and virtual physical examination
• Treat conditions including prescribing medications on an ongoing and short-term basis
• Capture conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosis
• Collaborate with a team of support including medical records and clinical documentation specialists, certified coders, and medical assistants
• Make individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed need
• Support individuals in developing and exercising self management skills and person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning
• Organize the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate)
• Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higher
• Commitment to reducing ER visits within 7 days of your interaction with individual
• Provide urgent-care treatment for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and SI
• Transition of care visits for individuals within 7 days of discharge from ER/hospitalization
• Lead individual progress reviews in partnership with firsthand guides
• Assist with implementing new interventions and work processes

Benefits

• A range of healthcare benefits offerings for yourself and/or your family
• 401(k) with employer matching program
• Competitive and flexible paid time off policies
• Choice of Mac or PC for laptop or tablet as needed
• Equity (or a special incentive program for clinical roles)
• Performance bonus potential
• Physical and mental health benefits
• Dental benefits
• Vision benefits
• 16 weeks parental leave for either parent
• 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond)
• A supportive and inclusive culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees