Nurse Practitioner/Physician Assistant, Virtual Clinical Support

Mass General Brigham • Somerville, MA

288d • Remote

About The Position

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Requirements

• Master's Degree in Nursing required.
• Registered Nurse [RN - State License] - Generic - HR Only preferred.
• Nurse Practitioner [NP] / Advanced Practice Registered Nurse [APRN] [State License] - Generic - HR Only preferred.
• Experience as a nurse practitioner 0-1 year preferred.
• Skilled in taking medical histories to assess medical condition and interpret findings.
• Ability to maintain quality control standards.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to communicate clearly and establish/maintain effective working relationships with patients, medical staff and the public.

Nice To Haves

• 3+ years Primary Care experience as a Nurse Practitioner or Physician Assistant preferred.
• Certified Massachusetts & New Hampshire Nurse Practitioner or Physician Assistant required upon hire.

Responsibilities

• Clinical In basket Management: Handle routine prescription refill requests, review patient history, and ensure that refills are appropriate, reducing the administrative burden on PCPs.
• Respond to patient inquiries or concerns that come through the EHR, addressing issues that do not require the direct involvement of the PCP.
• Review incoming lab results, flagging abnormal findings, and initiating follow-up actions as necessary.
• Perform virtual consultations for non-urgent issues, providing preliminary assessments and management plans, escalating cases to the PCP when needed.
• Manage chronic conditions through virtual visits, ensuring patients adhere to their care plans, making adjustments as needed, supporting PCPs in ongoing care.
• Manage referrals to specialists or other healthcare services, ensuring that patients are directed to the right level of care in a timely manner.
• Act as a liaison between the patient, PCP, and other specialists, ensuring that communication flows smoothly and that care plans are followed.
• Provide patients with education on their conditions, treatment plans, and self-care strategies during virtual interactions.
• Participate in continuous process improvement, including thoughtful engagement with process consideration for how to adjust and refine process, providing feedback to leadership as appropriate, and willingness to try new ways of accomplishing overall team goals.
• Participate in quality improvement initiatives and ensure compliance with clinical guidelines and organizational policies.
• Stay updated on the latest clinical practices, telehealth trends, and EPIC EHR functionalities to enhance patient care and efficiency.

Benefits

• Equal Opportunity Employer.
• Commitment to diversity, equity, and inclusion.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Master's degree