Nurse Practitioner Clinical Advisor - Senior Community Care - greater Baltimore, MD - Optum

UnitedHealth Group•Baltimore, MD

About The Position

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere. As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care. We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. The Optum SCC ISNP program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in a facility setting. The CA is responsible for providing mentoring, coaching and support for Advanced Practice Clinicians (APC) and Registered Nurses (RN) in the field. The ISNP CTM CA is responsible for direct management of Patient Care Coordinators (PCC) in select markets. Additionally, the Clinical Advisor acts as the lead resource supporting advanced illness management and advance care planning for the clinical team. The CA reports to the Clinical Services Manager (CSM). The CA partners with both the CSM and or Director of Clinical Operations (DCO) to enhance clinical expertise and adherence to Optum’s ISNP Care Team clinical model.

Requirements

Certified Nurse Practitioner through a national board
Graduate of an accredited master’s degree in Nursing (MSN) program or doctor of nursing practice (DNP) program and board certified through the American Academy of Nurse Practitioners (AANP) or the American Nurses Credentialing Center (ANCC), Adult-Gerontology Acute Care Nurse Practitioners (AG AC NP), Adult/Family or Gerontology Nurse Practitioners (ACNP), with preferred certification as ANP, FNP, or GNP
Active and unrestricted APC license in the State of Maryland
Current active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)
Ability to gain a collaborative practice agreement, if applicable in your state
2+ years of experience as an APC
Driver’s license and access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
Ability to move a 30-pound bag in and out of car and to navigate stairs and a variety of dwelling conditions and configurations

Nice To Haves

1+ years of experience as an APC at Optum
1+ years Medicare experience
Experience in adult teaching environment
Knowledge and understanding of geriatrics clinical management
Proficient computer skills including the ability to document medical information with written and electronic medical records
Basic Excel skills and/or ability to learn Excel
Proven ability to develop and maintain positive customer relationships
Proven ability to work across functions and businesses to achieve business goals
Proven effective in motivating and mentoring colleagues and peers
Proven ability to quickly adapt to change and drive change management within team and market
Proven high level of organizational skills, self- motivation, and ability to manage time independently

Responsibilities

Set team direction, resolve problems, and provide guidance to members of their clinical team
Direct supervision and coordination of duties for PCCs, in select markets
Managerial duties / management of hourly PCC: Oversight of required development/Annual learning requirements/HR direct (time management, timecard approval, annual review of performance
Conduct monthly agenda driven 1:1 meetings and quarterly performance reviews with each direct report
Maintain meeting and communication cadence with Optum Care Team to ensure clarity, supervision and metric management
Adapt departmental plans and priorities to address business and operational challenges
Clinically mentor/teach team members as appropriate under the direction of CSM
In partnership with CSM, ensure effective on-boarding of new clinicians and ongoing development of existing clinicians
In partnership with CSM, collaborate with cross-functional partners to meet clinical, growth, and business goals
Develop innovative approaches and support the implementation and adoption of new clinical and quality initiatives
Utilize advanced clinical nursing expertise, knowledge of geriatric/chronic disease management, and the long-term care industry to provide coaching, mentoring, and role-modeling to new and existing clinicians
Oversee and implement clinical staff development programs in collaboration with market leadership
Review work performed by others and provide recommendations for improvement in conjunction with supervisor
Serve as a resource to APCs/RNs for escalated complex and/or clinical issues
Communicate needs and issues surfaced by clinical staff to site and corporate leadership
Promote the development of a collegial team, for coverage, troubleshooting and brainstorming
Foster and develop a culture of clinical expertise
Anticipate customer needs and proactively develop solutions to meet them
Ensure licensures, credentialing, collaborative agreements, and vaccine statuses are current at all times
Participates in team coverage of other leaders on PTO and MOD coverage

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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