Nurse Patient Navigator, Structural Heart Program, 40 Hours, Days

UMass Memorial Health • Worcester, MA

1d • $83,117 - $149,594

About The Position

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Guides patients through the healthcare system from screening through diagnosis and follow up, by assisting with access issues, developing relationships with service providers and tracking interventions and outcomes. Promotes a positive work environment which emphasizes respect to our customers, patients, patients’ families, providers, caregivers, and other departments. Serves as a clinical expert in the care of these patients. The Nurse Navigator will play a crucial role in our healthcare team, providing comprehensive care coordination and support to our patients. The successful candidate will be responsible for the following tasks:
1. Triage Valve/Watchman Phone Calls: Handle incoming calls related to valve/watchman, providing accurate and timely responses to patient inquiries.
2. Post-Procedure Follow-Up Calls: Conduct follow-up calls with patients after procedures to monitor their recovery and address any concerns.
3. Clinic Schedule and Patient Records: Manage the clinic schedule, assist in obtaining patient records, and ensure all follow-up needs related to patient records are met.
4. Patient STS Calculation: Calculate and monitor the Society of Thoracic Surgeons (STS) risk score for patients.
5. Incidental Findings Communication: Communicate incidental findings to patients and their Primary Care Physicians (PCPs).
6. KCCQ Documentation: Document Kansas City Cardiomyopathy Questionnaire (KCCQ) scores for patients.
7. Walk Tests: Conduct and monitor walk tests for patients as part of their ongoing care.
8. Cath/PSE Instructions: Provide instructions to patients for Catheterization Laboratory (Cath Lab) procedures and Patient Self-Exam (PSE).
9. Valve Clinic Support: Provide support to the Valve Clinic, assisting with various tasks as needed.
10. NICE Form for Watchman: Complete and manage the National Institute for Health and Care Excellence (NICE) forms for Watchman procedures.
11. Other: Other tasks as needed by service providers The Nurse Navigator will work closely with the rest of the healthcare team to ensure the highest level of care is provided to our patients. This role requires excellent communication skills, attention to detail, and a strong commitment to patient care.

Requirements

• Bachelor’s degree in Nursing.
• Current Massachusetts Registered Nurse licensure and registration.
• Minimum of 5 years nursing experience.
• Excellent teaching, consultation, and customer service skills.
• Excellent critical thinking skills.
• Demonstrates leadership experience.
• Excellent verbal and written communications skills.
• Computer literate with knowledge of Microsoft Office products.

Nice To Haves

• Masters Degree in Nursing.
• Skilled with utilization of EMR and other software.
• Experience with Project Management.

Responsibilities

• Facilitates the entry of patients into the diagnostic and/or treatment system and coordinates their care including family involvement.
• Follows the patients throughout the continuum of health care services across multiple departments.
• Assists patients in understanding their diagnosis, treatment options, recommended follow up and resources available.
• Utilizes nursing process to comprehensively assess the patients’ physical and psychological sta-tus.
• Evaluates progress of patients along the continuum and is responsible for professional and per-sonal modifications along with the healthcare team as appropriate.
• May assist with tracking of post care patients to ensure post treatment standards of care are met along with referrals.
• As necessary, ensures that patients receive clinical satisfaction surveys.
• Coordinates and participates in multidisciplinary planning conferences, collaboratively assists with the development of patient summaries for use by care team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level