Nurse Navigator - UMHC/SCCC Naples - Onsite

University of Miami•Naples, FL

7d•Onsite

About The Position

The University of Miami UMHC/SCCC at Naples has an exciting opportunity for a Nurse Navigator. The Nurse Navigator is the initial point of contact for a patient entering the health system. The nurse navigator assures timely scheduling of the first appointment, coordination of care after completion of the first appointment, and will support the patient throughout the care continuum. The nurse navigator also serves as a liaison between patients, families, caregivers, and the multidisciplinary care team. The nurse navigator demonstrates commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

Requirements

Graduate from an Accredited School of Nursing, BSN required
Valid State of Florida Registered Nurse (RN) license, BLS certification required
Minimum 2 years of relevant work experience

Responsibilities

Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.
Reviews outside medical records for appropriate scheduling.
Assess barriers to care and refers to support services, local, and national organizations when needed.
Educates on the treatment plan for patients based on diagnosis.
Supports patients throughout the care continuum.
Counsels individuals and patients on positive health practices.
Collaborates with a multidisciplinary team of experts to outline best treatment for patients.
Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.
Implements the improvement of patient care, and healthcare policies and resources.
Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.
Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Serves as a Navigator for each patient going through the high-risk cancer prevention and wellness program.
Reviews, patients’ medical records, test results and any other documentation required for the first visit and throughout the continuum.
Assess patient needs upon initial encounter and periodically throughout their care, matching unmet needs with appropriate referrals.
Facilitates timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and to promote continuity of care.
Identifies potential and realized barriers to care and facilitates referrals as appropriate to mitigate barrier(s).
Assures financial clearance prior to appointments and resolves any financial issues expeditiously.
Serves as an initial physical point of contact, greeting and giving directions to patients and visitors.
Provides wayfinding support at the site.
Receiving patient and family members at check-in for consult and follow-up visits.
Monitors patient/family wait time for appointments/treatment.
Notifies supervisor of excessive wait time.
Participates in coordination of the plan of care with the multidisciplinary team, promoting timely follow-up on treatment and supportive care recommendations.
Serves as a liaison for patients, families, caregivers, staff, and referring physicians.
Responds to and resolves patient and family/caregiver concerns and works in collaboration with APP and patient experience (if needed).
Orients and educates patients, families, and caregivers to the healthcare system, multidisciplinary team member roles and available resources.
Communicates with APP and care team as needed for new patient referrals and scheduling priorities.
Communicates with other staff to coordinate patient care activities.
Provide telephone support by answering and directing incoming calls, taking appropriate messages and/or routing to the correct destination.