Nurse Navigator

ORTHOPAEDIC ASSOCIATES OF WISCONSIN•Village of Pewaukee, WI

39m

About The Position

About Orthopaedic Associates of Wisconsin Orthopaedic Associates of Wisconsin has a history of excellence. Founded more than 40 years ago, OAW has grown to become Wisconsin's premier, multi-physician orthopaedic practice. OAW physicians also share their knowledge, skills, and experience with the broader medical community through teaching and publishing at the local, regional, and national levels. OAW’s medical and surgical services are complemented by PA’s, NP’s, nurses, and other health professionals. Summary of Role The Nurse Navigator will provide support to the total joint replacement services of TOSC. This role will be involved with scheduling and providing patient education, ensuring compliance related to CMS Patient-Reported Outcomes (PROs) data gathering and reporting as well as follow-up with patients post-operatively up to 1 year.

Requirements

Graduate of an accredited school of nursing
BLS, ACLS, and PALS
State of WI nursing license
1 year of pre/post TOSC experience
Strong technology skills including EMR and Microsoft Office Suite (Word, Excel, PowerPoint)
Must be able to work with minimal supervision, prioritize work by importance, and work effectively under stress
Must be able to take action or make sound decisions on the spot, sometimes with incomplete information
Extreme flexibility and the ability to multitask across many different arenas
Ability to anticipate needs, think proactively and systemically, and to prioritize effectively
Able to stay positive and proactive in all situations, with high initiative
Ability to solve problems in ambiguous or new situations
Timely decision-making ability and time management ability to meet multiple and changing deadlines
Strong organizational and follow-up skills
Exceptional interpersonal skills to build and cultivate relationships
Strong, professional, pleasant communication skills (written, verbal, listening, presentation)
Strong attention to details and accuracy
Dynamic and motivated; very professional with the ability to maintain confidentiality
Collaborative with all team members including leaders, to achieve consistent and positive relationships
Understanding of related procedures including scheduling

Responsibilities

Maintain processes which accurately and adequately schedule and track patient progress throughout the total joint replacement experience.
Monitor OR schedule 1 month to 2 weeks out from the current date to ensure all total joint patients are contacted and have filled out HOOS and KOOS data, as well as being scheduled for the joint replacement class.
Develop a high level of comfort with teaching the Road to Recovery class and develop back-up personnel to teach the class if needed.
Assume responsibility for communication with the TOSC leadership regarding issues that arise.
Monitor changes in CMS requirements and modify the program to ensure compliance.
Work with Social Climb to ensure HOOS and KOOS data are gathered, tracked, and reported with the utmost accuracy.
Maintain open, professional, and positive communication
Use multi-disciplinary communication to maintain and improve patient care
Utilize proper chain of command, maintain emotional control and diplomacy
Communicate facts to all stakeholders to avoid misunderstandings and undue stress
Maintain patient, employee, and company confidentiality
Assist with patient inquiries and ensure prompt accurate replies.
Maintain and send patient statistical quality data to ACHC.
Provide reports to physicians and QAPI committee regarding PROs.
Work with surgeons and their teams to ensure StreaMD is up to date with current and appropriate information.
Effectively communicate with the multidisciplinary team (including Anesthesia, PAT and Surgeon AAs)