Nurse Navigator - Remote

EVERSANA • Yardley, PA

21h • $90,000 - $100,000 • Remote

About The Position

The Nurse Navigator is to provide virtual and telephonic support to patients and healthcare providers. This role combines patient advocacy, education, and clinical expertise to ensure patients have the resources and knowledge they need for optimal therapy adherence and improved health outcomes. The Nurse Navigator will provide inbound and outbound patient support, respond to inquiries, troubleshoot clinical issues, conduct virtual training sessions, and collaborate with internal stakeholders to resolve patient needs efficiently and effectively. The ideal candidate will have experience with specialty therapies, a strong clinical background, and a passion for delivering exceptional patient care.

Requirements

• Actively licensed registered nurse (RN), Nurse Practitioner (NP), or equivalent with degree in nursing or a related healthcare field from an accredit college or university.
• Comfortable using virtual communication platforms and electronic documentation systems.
• 2+ years of experience in customer service or a combination of education and patient care experience in a chronic condition setting
• Experience with injectable therapies
• Active, unrestricted Registered Nurse (RN) license required. Must hold an active RN license and obtain licensure in all states within the assigned territory within 90 days of hire.

Nice To Haves

• 3–5 years of experience in the healthcare or pharmaceutical industry, particularly in a patient support or nurse educator role.
• Experience in HIV care or related disease states is highly desirable.
• Experience working with infusion and/or subcutaneous injection therapies.
• Advanced Practice degree (Nurse Practitioner, Physician Assistant, PharmD, or MSN a plus (i.e. degree required)
• Advanced knowledge of Word, PowerPoint, Excel, Outlook and videoconferencing platforms (Teams, Zoom, GoTo Meeting)

Responsibilities

• Engage in telephonic and virtual interactions with patients and healthcare providers to provide support, guidance, and disease-state education in accordance with brand policies and compliance guidelines.
• Serve as a clinical resource to ensure optimal therapy adherence, addressing patient and provider inquiries related to medication administration, side effects, and best practices.
• Collaborate with internal teams to stay informed on brand-specific guidelines, ensuring accurate and up-to-date information is shared.
• Act as a liaison between healthcare professionals and patients, helping to navigate therapy access challenges.
• Foster patient empowerment and adherence by providing education on self-administration techniques (if applicable), infusion/subcutaneous injection protocols, and symptom management strategies.
• Maintain detailed documentation of interactions and follow-up activities in compliance with regulatory and company policies.
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level