Nurse Navigator

University of Chicago • Hyde Park, IL

2d • $105,000 - $117,000 • Onsite

About The Position

The University of Chicago is one of the nation’s leading institutions of higher education and research. Student Wellness (SW) is part of the division of Campus and Student Life and serves the student body by providing primary care, wellness, counseling, and psychiatric services in support of achieving holistic care of the student.

Reporting to the Clinical Operations Manager, the Nurse Navigator in the Student Wellness Center provides focused assistance to patients who are students with complex medical needs. Ensures seamless patient care is provided to students who require assistance coordinating medical care, navigating transitions of care, coordinating complex referrals, and closely following students who have been recently hospitalized. The Nurse Navigator works with providers, campus partners, and others to meet student care needs. May provide direct patient care when required as well as facilitate comprehensive coordination of care for patients, eliminate barriers to timely care, facilitate interactions to referred services, increase patient and provider satisfaction, and function as the primary point of contact for patients. Functions as the resource nurse on the floor in the absence of the Clinical Operations Manager.

Requirements

• Minimum requirements include a college or university degree in related field.
• Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Nice To Haves

• Bachelor of Science in Nursing degree; at least 3 years of experience directly related to the duties and responsibilities specified.
• Advanced knowledge and skill of RN, LPN, and MA clinical practice duties.
• Experience working in an ambulatory care setting.
• Experience working in a behavioral health setting.
• Higher education experience is a plus.
• Advanced training or experience with college-age or young adult populations.
• 3-5 years of experience as a Registered Nurse, preferably in an ambulatory care setting.
• Experience in Care Management or Patient Navigation.
• Current Registered Nurse license in Illinois.
• Ability to demonstrate organizational and interpersonal/ communication skills.
• Demonstrated capability to work independently and collaboratively with others.
• The ability to assist in high-level problem-solving due to the complexity of the situations encountered.
• Demonstrated ability to organize and prioritize workload.
• Demonstrated ability to exercise sound judgment, make independent decisions, and lead staff.
• Ability to function both autonomously and as part of a team.
• Demonstrated ability to work in a fast-paced environment with composure and professionalism.
• Possess both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast-paced, multi-tasked environment.
• Demonstrate attention to detail and have excellent oral and written communication skills.
• Ability to maintain confidentiality.
• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.

Responsibilities

• Serves as the central point of contact for all patients with identified chronic and medically complex conditions, such as (but not limited to) asthma, COPD, inflammatory bowel disease, diabetes, HIV, heart and vascular disease, cancer, MSK, transplant, etc., as well as psychiatric and behavioral diagnoses.
• Works with patients who require follow up after discharge from the emergency room and/or inpatient hospitalization, including a psychiatric hospitalization.
• Assists patients in navigating medical, nursing, ancillary, and other supportive services.
• Partners with the provider and administrative team to facilitate, coordinate, and ensure patient access to clinical and support services.
• Works directly with students to identify and anticipate clinical needs.
• Conducts follow-up phone calls with patients at the request of the provider; coordinates follow-up activities, answers questions, and reviews and ensures understanding of plan of care.
• Provides education to patients, families, and significant others; acts as an information resource to students, health care professionals, and relevant campus partners.
• Collects and reports data from patients on barriers, health care, medications, prior treatments, etc.
• Monitors patient compliance with the patient treatment plan and provides coaching and guidance as necessary.
• Assists patients with referrals to outside resources and care coordination as needed.
• Partners with Case Workers in Student Counseling as necessary.
• Design and oversee the USHIP referral program.
• Participates in the orientation, training, and evaluation of new staff.
• Provides direct nursing care as needed and when appropriate.
• Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.
• Function as a backup to the Clinical Operations Manager role in his/her absence, to function in a resource role and provide oversight to clinical staff, and manage floor operations.
• Applies logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Has a solid understanding of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Performs miscellaneous and other job-related duties as assigned.

Benefits

• The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees