Nurse Navigator 1 (H)

University of Miami•Miami, FL

23d•Onsite

About The Position

The University of Miami/UHealth Department of OBGYN has an exciting opportunity for a full-time Nurse Navigator to work in Miami, FL. The Nurse Navigator is the initial point of contact for a patient entering the health system. The Nurse Navigator assures timely scheduling of the first appointment, coordination of care after completion of the first appointment, and will support the patient throughout the care continuum. The role also serves as a liaison between patients, families, caregivers, and the multidisciplinary care team. Furthermore, the Nurse Navigator demonstrates commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices. Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments. Reviews outside medical records for appropriate scheduling. Assess barriers to care and refers to support services, local, and national organizations when needed. Educates on the treatment plan for patients based on diagnosis. Supports patients throughout the care continuum. Counsels individuals and patients on positive health practices. Collaborates with a multidisciplinary team of experts to outline best treatment for patients. Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results. Implements the improvement of patient care, and healthcare policies and resources. Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers. Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions Answer and respond to calls in a timely fashion to facilitate attending to patient needs. Use NICE phone system for inbound and outbound calls. Retrieve clinical-related messages and return calls within 24 hours. Manage and resolve UChart messages. Pend lab order requests. Pend prescription refills. Process authorizations for medications and procedures. Interprets and responds to laboratory test results of patients as required. Uses clinical protocols to refer patients to the appropriate specialist for subsequent diagnosis or treatment. Practices from a Relationship-based Care Delivery System, makes the patient and family feel known and cared for, and provides emotional support and counseling. Responsible for developing and enhancing processes with the aim to improve the clinical experience for referred patients or physicians. Assists patients and their families in obtaining referrals to a specific specialist. Serves as the liaison between patient and provider. Takes care of all patient requests. Other duties as assigned. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Bachelor’s degree in relevant field
Minimum 2 years of relevant work experience
Valid State of Florida Registered Nurse (RN) license
Ability to maintain effective interpersonal relationships.
Ability to communicate effectively in both oral and written form.
Skill in collecting, organizing and analyzing data.
Proficiency in computer software (i.e., Microsoft Office).
Expert clinical critical thinking skills
Strong conflict management and resolution skills.
Be sympathetic and provide emotional support to the patient.
Able to work in tough stressful condition with a positive attitude.
Outstanding interpersonal skills, ability to handle and resolve sensitive patient health information.
Outstanding organizational skills are necessary to manage many competing timetables and responsibilities.
Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including administration, division faculty, patients and support staff.
Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall flow of the post care practice.

Nice To Haves

Bilingual strongly preferred – fluency in English and Spanish

Responsibilities

Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.
Reviews outside medical records for appropriate scheduling.
Assess barriers to care and refers to support services, local, and national organizations when needed.
Educates on the treatment plan for patients based on diagnosis.
Supports patients throughout the care continuum.
Counsels individuals and patients on positive health practices.
Collaborates with a multidisciplinary team of experts to outline best treatment for patients.
Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.
Implements the improvement of patient care, and healthcare policies and resources.
Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.
Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Answer and respond to calls in a timely fashion to facilitate attending to patient needs.
Use NICE phone system for inbound and outbound calls.
Retrieve clinical-related messages and return calls within 24 hours.
Manage and resolve UChart messages.
Pend lab order requests.
Pend prescription refills.
Process authorizations for medications and procedures.
Interprets and responds to laboratory test results of patients as required.
Uses clinical protocols to refer patients to the appropriate specialist for subsequent diagnosis or treatment.
Practices from a Relationship-based Care Delivery System, makes the patient and family feel known and cared for, and provides emotional support and counseling.
Responsible for developing and enhancing processes with the aim to improve the clinical experience for referred patients or physicians.
Assists patients and their families in obtaining referrals to a specific specialist.
Serves as the liaison between patient and provider.
Takes care of all patient requests.
Other duties as assigned.