Nurse Navigator I

Navi Nurses•Phoenix, AZ

16d•Hybrid

About The Position

The Nurse Navigator I plays a foundational role in shaping the client experience. This role focuses on subacute client needs, supporting the intake process, building co-created care plans remotely, and serving as the primary clinical support for a dedicated caseload. You’ll triage inbound clinical questions from nurse contractors, maintain clear communication with clients and families, and escalate higher-acuity needs to the Nurse Navigator II or Nursing Manager. This position is ideal for RNs who enjoy virtual care coordination, clinical problem-solving, and creating trust through strong, empathetic communication. Note: While this role does not require routine field travel, travel to the office or as coverage on client sites may be required based on business needs.

Requirements

Registered Nurse (AZ), unencumbered.
4+ years of direct client care experience, including at least 1 year in acute care within the last 5 years.
Current AHA BLS and/or ACLS.
ASN or higher from an accredited nursing program.
Comfortable providing primarily virtual client support.
Excellent phone and digital communication skills.
Strong critical thinking and clinical judgment.
Tech-fluent: Google Suite, EHR platforms, telehealth tools, and quick to adopt new systems.
Thrives in a fast-paced, autonomous, startup environment.
Completion of 20+ hours of in-person training at Navi HQ.
Navi contractors with 6+ months experience are highly encouraged to apply.

Nice To Haves

Navi RN Contractors with at least 6 months of working in Navi are HIGHLY encouraged to apply.
Excitement to adapt to the changing responsibilities of this role as Navi continues to scale across the US.

Responsibilities

Conduct virtual intake assessments and build co-created care plans for subacute clients.
Manage the ongoing clinical needs for an assigned caseload.
Triage inbound questions from nurse contractors; provide clinical support and guidance.
Appropriately escalate client concerns to Navigator II or the Nursing Manager.
Communicate proactively with clients, families, and clinical nurses regarding updates, changes, and next steps.
Maintain high-quality, timely documentation and charting.
Support care coordination between clients, nurse contractors, and internal teams.
Serve as a brand ambassador for the Navi experience — warmth, clarity, and high-touch service.
Participate in internal meetings, QA initiatives, and process improvements.