Nurse Navigator, Home Hospital- South/West Region

Mass General Brigham

17d • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The position to which you are applying is represented by a collective bargaining unit, Massachusetts Nurses Association. Mass General Brigham’s Home Hospital program is transforming hospital-level care is delivered by providing safe, high-quality clinical care in the comfort of patients’ homes. As we continue expanding this innovative model to care for patients along a continuum of services, the Home Hospital Nurse Navigator plays a vital role in assessing and educating eligible patients and facilitating safe and timely transfers from our Emergency Departments and inpatient units. ________________________________________ Position Summary The Home Hospital Nurse Navigator serves as the first point of contact for patients and families transitioning into the Home Hospital program. This role is responsible for assessing, identifying, and educating eligible patients, completing clinical and safety screenings, and coordinating the transfer process in collaboration with the Home Hospital Admitting Provider, Case Management, Administrative Coordinators, and unit-based care teams. Navigators are the “face” of the Home Hospital program—providing education, addressing questions from patients, families, and the hospital staff, and ensuring a smooth introduction to this rapidly growing model of care. Nurses in this role value the autonomy, collaboration, and meaningful patient impact offered by this position. This is a full-time, 36-hour position (7:00am–7:00pm, hours subject to change). We use a self-scheduling model created typically six weeks in advance, and we follow an every-third-weekend rotation and holiday rotation. This position supports patients across the South/West Region, which includes · Newton-Wellesley Hospital · Brigham and Women’s Hospital · Brigham and Women’s Faulkner Hospital

Requirements

• Current Massachusetts RN licensure required.
• Minimum 3 years of Emergency Department, Home Hospital, or inpatient acute care experience required.
• Strong interpersonal, organizational, and ability to prioritize effectively
• Comfortable working independently and collaboratively in a fast-paced hospital environment.
• Ability to navigate multiple electronic communication platforms simultaneously.
• Demonstrated critical thinking and sound clinical judgment.

Responsibilities

• Identify eligible patients through participation in ED and inpatient huddles, rounds, and independent rounding.
• Gather and interpret clinical information to assess Home Hospital eligibility and safety.
• Collaborate with the Home Hospital Admitting Provider to confirm appropriateness for transfer.
• Coordinate with Case Management, the Field Care Team, Administrative Coordinators, and inpatient teams to support patient flow and timely transfers.
• Obtain informed consent and provide clear education about the Home Hospital program to patients, families, and hospital staff.
• Maintain real-time knowledge of Home Hospital capacity, capabilities, and care pathways.
• Serve as a clinical and program resource for hospital teams unfamiliar with Home Hospital services.
• Demonstrate strong communication, professionalism, and patient-centered care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees