Nurse Navigator Heart Transplant

Beth Israel Lahey Health•Boston, MA

2d•$39 - $101

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Beth Israel Lahey Health Heart Transplant Program is a comprehensive, multidisciplinary program launched in August 2023 to expand advanced heart failure care. The program has been recognized by the Scientific Registry of Transplant Recipients (SRTR) for outstanding performance in waitlist survival, access, and one-year outcomes. The clinical team is based on the BIDMC West Campus in a newly designed suite that opened in 2024. Inpatient care before and after transplant takes place in the Klarman Building, a modern, state-of-the-art environment featuring 30 cardiac ICU beds, an accessible rooftop green space, and a healing garden. The program fosters a highly collaborative environment, and this position will receive ongoing guidance from the Heart Transplant Program director and the multidisciplinary team. The Nurse Navigator's primary function is to serve as first contact for patients to assist with logistical navigation through the care continuum; provide a link between patients and physicians; act as the liaison between clinical specialists and physicians to improve coordination of treatment. They guide patients and families through the health care system from the time of diagnosis through their duration of care, by assisting them with access to needed services, developing relationships with various providers and tracking interventions and outcomes. Coordinates this care to ensure safe, effective, efficient patient centered care. Serves as a central resource to patients and families to ensure exemplary care is provided. Communicates effectively with the Radiology & Surgery personnel and other department personnel. The Nurse Navigator also provides education to patients and staff about the diagnosis and treatment modalities.

Requirements

Bachelor's degree required.
License Registered Nurse required.
American Heart Association – Basic Life support Certificate required
3-5 years related work experience required in clinical medical-surgical.
Strong analytic skills with quality and data analysis.
Excellent interpersonal skills.
Ability to work with a variety of personalities and disciplines.
Experience with interdisciplinary health care approach.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

OCN, Patient Navigator, Nurse Navigator or equivalent certification preferred.

Responsibilities

Initiates communication with patients upon learning they have a positive finding.
Guides patients through the health care system.
Assists patients in connecting with community and social support services.
Serves as a liaison between patient, PCP, surgeon, medical oncologist or medical specialist, and other providers.
Facilitates interaction and communication with health care staff and providers.
Provides health education to individuals and groups.
Develops and maintains a learning library for patients that include language specific materials.
Identifies personnel in departments involved with their care (i.e., physicians, nurses, radiology, social services, radiation oncology & hematology/oncology, etc.) and develop relationships with them.
Assists/directs patients with any questions/ concerns regarding payment of services.
Assists with arranging for patient transportation where needed.
Builds relationships with other patient navigators.
Tracks interventions and outcomes.
Participates in medication reconciliation, especially during transitions of care.