Nurse Navigator - Classical Hematology

UT Southwestern Medical Center • Dallas, TX

9d

About The Position

The Nurse Navigator for Classical Hematology plays a vital role in improving referral efficiency, patient access, and care coordination for an expanding, nationally recognized tertiary referral clinic. This position supports appropriate triage of referrals, manages clinical triage communication when needed, streamlines complex care processes, and promotes consistent, high-quality patient care across the Division of Hematology and Oncology, in alignment with the stature and reputation of UT Southwestern.
This job will assist the patient, family and care giver to overcome healthcare barriers (including but not limited to social, financial, or physical barriers.) Responsible for conducting on-going assessments of need and facilitate referrals throughout the nursing continuum of care. Using the nursing process and evidence-based knowledge, the Nurse Navigator provides education and resources to facilitate informed decision making (by the patient and/or family.)

Requirements

• Graduate of an approved/accredited nursing program either by a governmental authority, nursing board, or by a licensing authority that has jurisdiction over approval/accreditation of nursing programs (Texas BON 217.1)
• 3 years of clinical nursing experience
• Specialty areas may require 3 years of specialized nursing experience.
• (RN) REGISTERED NURSE Licensure as Registered Nurse of Board of Nurse Examiners for State of Texas Upon Hire
• (BLS) BASIC LIFE SUPPORT - current Basic Life Support (BLS) certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire

Nice To Haves

• Bachelor's Degree - BSN preferred

Responsibilities

• Perform timely and appropriate triage of hematology referrals to optimize access in a high-volume tertiary referral clinic.
• Improve referral efficiency by assuming triage and coordination responsibilities currently managed by physicians, APPs, and general hematology RNs.
• Obtain, review, and organize critical outside medical records, pathology specimens, imaging, and laboratory data prior to clinic visits.
• Provide clinic nursing coverage as needed, including management of triage phone calls and MyChart messages, ensuring timely, clinically appropriate responses and escalation when necessary.
• Assesses for any barriers to care through the clinical continuum to address patient, care giver or family needs.
• Serves as point of contact for patient, care giver, and clinical care team.
• Serves as patient advocate to assist patient and care giver through the healthcare system.
• Provides education, resources and referrals to internal and external resources based off of assessment need.
• Facilitates shared decision making, ensuring the patient, family and care giver are fully informed of treatment intent, treatment and outcomes.
• Promotes care planning by encouraging patients to convey their wishes and goals. Works with patients to formulate questions to discuss with their healthcare team.
• Facilitates clear and concise communication among providers, departments and patient.
• Coordinates multidisciplinary planning and facilitate care conferences, as necessary.
• Facilitates education of patient and staff by developing appropriate education programs, resources and tools to address needs.
• Participates in outreach projects to help close patient care gaps.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree