Nurse Navigator 1 (H)

University of Miami • Miami, FL

87d

About The Position

The department of Medicine, division of Cardiovascular, has an exciting opportunity for a full-time Nurse Navigator to work onsite on the UHealth campus. The Nurse Navigator 1 (H) is the initial point of contact for a patient entering the health system and assures timely scheduling of the first appointment, and coordination of care after completion of the first appointment and supports the patient throughout the care continuum. The Nurse Navigator 1 (H) serves as a liaison between patients, families, caregivers, and the multidisciplinary care team. The incumbent demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

Requirements

• Bachelor’s degree in relevant field.
• Valid State of Florida Registered Nurse (RN) license.
• Minimum 2 years of relevant work experience.
• Ability to maintain effective interpersonal relationships.
• Ability to communicate effectively in both oral and written form.
• Skill in collecting, organizing and analyzing data.
• Proficiency in computer software (i.e., Microsoft Office).

Responsibilities

• Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.
• Reviews outside medical records for appropriate scheduling.
• Assesses barriers to care and refers to support services, local, and national organizations when needed.
• Educates on the treatment plan for patients based on diagnosis.
• Supports patients throughout the care continuum.
• Counsels individuals and patients on positive health practices.
• Collaborates with a multidisciplinary team of experts to outline the best treatment for patients.
• Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.
• Implements the improvement of patient care, and healthcare policies and resources.
• Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.
• Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Reviews New Patients scheduled prior to visit; ensures scheduled with correct specialty & reschedules if not, orders testing if indicated, requests medical records, ensures everything in place prior to appointment.
• Reviews Follow Ups scheduled prior to visit; ensures all prior tests ordered have been completed and coordinates if not.
• Ensures nothing is pending from prior visit.
• Reviews clinic schedules FULLY after clinic has taken place; schedules testing ordered, schedules follow-up appointments, obtains appointments for referrals entered, requests any missing record, etc.
• Serves as the liaison between patient and provider.
• Enters orders as requested, cardiac monitors, echo, stress echo, nm stress test, coronary cta, labs, referrals, etc.
• Enrolls patients in cardiac monitors websites.
• Ensures tests resulted prior to appointment, expedites if necessary.
• Makes patient follow up calls after visit for care coordination.
• Retrieves clinical related messages and returns calls.
• Works on in-basket, manages and resolves UChart messages.
• Works on e-mailed requests.
• Works on faxes, routes to appropriate person.
• Scans records into media tab.
• Follows-up on sent medical records requests.
• Provides emotional support, and counseling, related to the clinical situation.
• Helps patients and their families in obtaining referrals to a specific specialist.
• Reviews and manages provider template.
• Provides patient reminders of appointments, pending testing, etc.
• Takes care of all patient requests.

Benefits

• Medical insurance
• Dental insurance
• Tuition remission
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees