Nurse Manager - General Medical - FT Days

Northeast Georgia Medical Center•Gainesville, GA

About The Position

The Nurse Manager (NM) functions as the first-line administrative nurse leader with primary responsibility for overseeing daily patient care operations and budget with 24-hour accountability for care delivery of assigned unit(s). The Nurse Manager must be able to navigate proficiently within the electronic health record and other technological systems, and he/she is required to frequently apply a set of management principles to ensure smooth operations of the department. The Nurse Manager must be capable of independent judgement and decision-making in the areas of budget, personnel, patient services, physician relations, and administrative or professional programs. He/she must be able to clinically assist with patient care and be able to function in the charge role if needed. The Nurse Manager coordinates, evaluates and resolves problems and conflicts as they occur. With support from Charge Nurses, educators, Clinical Nurse Specialists, and other nursing support personnel, the Nurse Manager directly supervises the clinical nursing and ancillary personnel assigned to his/her respective unit(s). He/she ensures and is accountable for the effective daily operation of the nursing unit on 24/7 basis by monitoring all activities necessary to provide consistent high quality patient care, including staffing, equipment, supplies, and services. The Nurse Manager has knowledge of and adheres to the policies, procedures, and regulations that govern nursing practice and must exercise sound, independent judgment in adapting and applying leadership and clinical principles to specific situations as needed. The Nurse Manager relies on experience, judgment, and collaboration with other nurse leaders to plan and accomplish goals. Additionally, the Nurse Manager assists in the advancement of the professional practice environment by communicating the NGHS nursing strategic direction and focuses on activities that support the nursing strategic plan. The Nurse Manager ensures nursing involvement and support for the Professional Nursing Governance structure, including a vibrant Unit Practice Council. The Nurse Manager develops and submits to Director/Executive Director/CNO appropriate capital and operating budgets for approval and is accountable for the achievement of capital and operating budget objectives within areas of responsibility. In conjunction with the Human Resources Department, the Nurse Manager determines human resource needs and develops or assists in the development of programs to maintain and improve the quality and efficiency of the assigned department. He/she recruits, hires, orients, and evaluates performance of all assigned personnel to assure the department is staffed with team members who reflect behaviors and performance consistent with the hospital's mission, vision, and values. The Nurse Manager has the authority to hire, terminate and/or take other disciplinary action as may be deemed appropriate in accordance with hospital policy. He/she develops and administers a master staffing plan for assigned areas in conjunction with approved budget. The Nurse Manager identifies educational and training needs of departmental staff or individual(s) impacting assigned functions and plans with other appropriate staff members for the implementation of training needs. Lastly, the Nurse Manager ensures nursing unit(s) is in a state of continued regulatory readiness by adhering to all appropriate legal and ethical requirements necessary to maintain hospital accreditation and corporate compliance.

Requirements

Licensed to practice as an RN in Georgia.
Professional certification in either a clinical or leadership specialty within two years of hire.
Bachelor's Degree, A degree in Nursing (either BSN or MSN).
Three to five years as a RN, preferably in an acute care setting.
At minimum one year direct supervision of healthcare delivery if in combination with leadership experience outside of nursing (i.e. second career).
Professional organization membership within one month of hire into the role.

Nice To Haves

A Master's Degree (Nursing or other if possessing a BSN) within five years of hire .
Two years nursing leadership experience.
Proactive, engaged, visible leader recognized as having excellent follow through on issues impacting care delivery.
Computer literacy-advanced computer and data management skills
Ability to communicate effectively.
Good written and oral communication skills
Customer service abilities including effective listening skills.
Critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast paced clinical environment.
Understanding of budgeting and basic statistical analysis
Specialty Certifications
Ability to remain calm during stressful situations
Skill and ability to instruct, direct and evaluate employees
Skill in providing professional “specialty” nursing care to patients
Skill in supervision (e.g. hire, train, assign and review work, motivate, prepare performance evaluations and effectively handle disciplinary actions)
Skill in adapting nursing care to the emotional needs and behavior of patients
Skill in tailoring communication and performance feedback to the individual employee.
Skill in preparing written reports
Skill in communicating orally with a variety of people answering questions and explaining information and decisions. Never uses only written communication to communicate sensitive information.
Skill in coordinating patient care services with other departments.
Skill/competency in use of computer software program/systems impact unit performance/management. Computer Literacy- Kronos, Bidshift, Quadramed, Excel, MS Word, Lawson VIP, Accudose
Ability to monitor and evaluate nursing care provided to patients
Ability to identify, plan and coordinate services within department
Ability to provide consultation to staff, patients and the public
Ability to direct the training of professional and nonprofessional personnel
Ability to understand and maintain financial records and to prepare staff and budget reports
Ability to work effectively with a variety of professional and paraprofessional staff
Ability to give oral and written instruction in exact detail.

Responsibilities

Actively monitors the quality of care delivered on their unit(s). This monitoring includes performance improvement programming, clinical metrics and any risk managements activities related to clinical care and/or overall departmental operations.
Responsible for creating a “Customer-Centric” customer service program.
Actively rounds on the unit and works with the Charge Nurses to identify and address patient/family/physician concerns.
Interfaces with patients and families to ensure that care is consistent with their expectations and organization quality and customer service expectations.
Assesses, coaches and evaluated staff’s level of clinical practice.
Ensures that nurses are current in competency, assessments, licensure, certifications, and other annual training.
Actively works with his/her leadership team to coach’s staff, recommends and design education and training to meet the clinical needs of the patients/staff served by the unit.
Routinely interacts with physician customers.
Supports his/her nursing staff in maintaining effective and positive interactions with physicians.
Coordinates communication between unit team members and attending physicians or clinical ancillary staff to ensure appropriateness of care and outcome planning for the patients on their unit(s).
Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Participates actively in the planning and distribution of patient assignments
Maintains regular ongoing contact/communication with all levels of nursing staff.
Responsible for working with leadership team to identify employee strengths, development needs, skills, interpersonal and personal style and relate those to the business needs and challenges faced by the team.
Actively supports and promotes a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes best practice research.
Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
Collaborate with the reporting leader to determine fiscal requirements of assigned unit, and prepare budgetary recommendations.
Monitors the level of resource utilization, both labor and supplies utilized in the delivery of care and ensures that this care is delivered in fiscally responsible and efficient manner.
Develops annual strategic goals and objectives in conjunction with the reporting leader to ensure resource efficiency, improve patient satisfaction and Quality patient care delivery.
Reviews quality and performance reports to ensure accuracy of data.
Actively researches variances and develops appropriate action plans when indicated to reach clinical and financial goals.
Maintains required unit records, reports and statistics for administrative purposes, and ensures compliance with established hospital policies, procedures, objectives, quality controls and regulatory standards and requirements.
Knowledgeable of organizational policies with respect to work rules and discipline and is responsible for providing progressive discipline to employee when indicated.
May provide direct patient care and is responsible for assessing, planning, and evaluating patients.
Will conduct daily unit rounds providing a daily opportunity to: Obtain real-time feedback on the clinical services being provided Proactively address potential customer service issues Engage directly with Physician and staff Monitor staff performance/competency and provide feedback in timely manner Assess effectiveness of the staffing plan/assignments Conduct/complete environment of care assessment
Successfully completes mentoring class.
Assists with mentoring of Registered Nurses when other mentor resources have been assigned.
May mentor more as desired.