Nurse Manager, Whole Person Integrated Care (2322) - Citywide – H00191

City and County of San Francisco•San Francisco, CA

23h•$200,174 - $291,330

About The Position

Under the supervision of the WPIC Director of Nursing, the Nurse Manager supervises the delivery and evaluation of nursing care of medically and psycho-socially vulnerable clients who are experiencing homelessness, staying in shelters or living in supportive housing sites. The Nurse Manager oversees the teams responsible for assessment, care plan development and coordination of care for some of the city’s most complex clients. The program goal is to stabilize clients wherever they are living, prevent hospital admission and advocate for/refer clients to the appropriate level of care. The Nurse Manager coordinates all nursing support services to ensure the health and safety of clients. The Nurse Manager will work closely with other WPIC program nurse managers. The Nurse Manager performs the following essential job functions:

Requirements

Possession of a valid California Registered Nurse License
Possession of a baccalaureate degree from an accredited college and/or university in Nursing, Nursing Administration, or a closely related field
Whole Person Integrated Care (WPIC) Specialty: Two (2) years (equivalent to 4,000 hours) of Registered Nurse experience working with individuals experiencing homelessness, substance use disorder, or co-existing psychiatric conditions.
Substitution Up to two years of additional experience as a Registered Nurse working with individuals experiencing homelessness, substance use disorder, or co-existing psychiatric conditions may be substituted for the required degree on a year-for-year basis.
Thirty (30) semester or forty-five (45) quarter units equal one year.- Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Nice To Haves

Clinical experience in Homeless Healthcare
Knowledge of MOUD/MAT for people with opioid use disorder
Experience in supervising a large multi-disciplinary clinical team/staff
Sensitivity to a multi-cultural, multi-diagnosed, diverse, urban patient population
Ability to work well with diverse staff, collaborators, and patients including cultural, language, sexual identity, gender and other diversity considerations
Has prior training and/or direct work or community service experience in anti-racism, racial justice, and/or racial equity initiatives and/or projects.
Sensitivity to and experience working with LGBTQ and gender non-confirming individuals
Individuals who have lived experience with Black/African American populations
Experience in supervising nursing staff and developing and enforcing operational procedures
Strong clinical skills
Ability to work as part of a team, prioritize and handle multiple tasks and to work independently in a high-pressure environment
Excellent oral and written communication skills
Excellent problem-solving skills.
High level of accountability, with the ability to work independently
Excellent attendance record
Previous experience or training in harm reduction
Previous experience or training in street outreach and healthcare for homeless people
Experience with patient data collection, patient documentation and healthcare quality management
Knowledge of management theories/principles; systems and change theories; conflict resolution and customer service skills
Ability to conduct chart audits and investigations, critically analyze adverse outcomes and ascertain/write action plans

Responsibilities

Assesses, plans, implements, and evaluates care using patient outcomes data
Collaborates managing common health care problems present in homeless populations and develops innovative interventions and models to improve care of high risk/high vulnerability individuals experiencing homelessness.
Leads or participates in WPIC clinical case conferences, other case conferences, meetings, nursing staff meetings and administrative / management meetings
Participates in quality improvement efforts such as conducting quality control (QC) activities, evaluating critical incidents/unusual occurrences/patient safety issues, and overseeing an overall quality assurance program
Coordinates hiring, provides supervision, coordinates assignments/scheduling, and completes performance appraisals for a multi-level and multi-cultural staff of registered nurses, licensed vocational nurses, health workers and public health aides
Develops, maintains, and updates nursing and infection control and hazardous waste policies, procedures, and standards to maintain compliance
Develops and maintains emergency response plan and coordinates dissemination of plan to program staff
Ensures that all occupational injuries and illnesses are reported per departmental protocol
Maintains occupational health program for the screening of clinic employees for select communicable diseases and compliance of Departmental and Division program
Maintains systems for ordering and inventory as well as for receiving and responding to patient complaints
Participates and collaborates with members of the administrative team to develop systems that facilitate safe, efficient, comprehensive and client-centered care
Serves as liaison between RESTORE program and nursing leadership within SFDPH / SFHN Ambulatory Care
The 2322 Nurse Manager also performs other related duties as required.
Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: https://careers.sf.gov/classifications/