Nurse Manager, PCU

Trinity Health • Mishawaka, IN

13d

About The Position

The Manager of Nursing in PCU is responsible for the 24-hour operation of the designated nursing department(s) and is driven to meet and exceed staff, patient and physician expectations. They are responsible for the staffing and administration of the department. They select, develop, and maintain teams of competent staff and hold them accountable for and recognize their contributions for desired results. The Nurse Manager maintains full responsibility and accountability for all department staff, care delivery, financial, outcome and operational objectives. There are some specific and unique job duties that are associated with the PCU Manager: They will oversee the Monitor Room (8.4 FTEs) which is a separate department. The monitor room is responsible for tele monitoring patients throughout the hospital with the most prolific utilizer being the PCU. The PCU Manager actively works with the stroke team. PCU is the default unit for patients admitted to the hospital for stroke. Eight (8) hours of CEUs are required annually (subject to change). The PCU Manager has two-unit supervisors helping with day- to- day operations. Additional Job Responsibilities: Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information. Ensures compliance with and demonstrates knowledge of the patient safety plan and hospital policies and procedures. Ensures an environment and culture that continuously seeks to minimize hazards and harm that may result from the processes of care and provision of service. Promotes a safe environment at all times. Demonstrates understanding of the background of and implications for the business of the various regulatory/legal/ canonical requirements. Builds mission and strategic initiatives into business activities Insists on high levels of customer service for employees by ensuring appropriate training for them to succeed. Constantly monitors customer service levels and patient satisfaction data. Acts quickly to address patient/customer concerns thereby ensuring that customer service scores meet organizational goals in all areas. Identifies and implements ways to structure services to meet/exceed customer expectations that deliver more than the customer expects. Demonstrates knowledge and skills necessary to implement and supervise care appropriate to the age of the patient. Delegates, supervises, and evaluates care given by all care team members. Provides oversight to the coordination of operations and delivery of patient care in designated areas. Builds trust and collaboration with physicians. Establishes rapport with physicians. Has plan for insuring physician satisfaction, has communicated that plan to all employees and can demonstrate physician satisfaction within service and/or clinical care. Staffing patterns are clinically and fiscally appropriate for proper utilization of personnel in relation to patient care provided. Meets established productivity goals. Develops and obtains approval of budget and maintains budgets with minimal variances. Provides, coordinates and ensures mandatory skills validation, staff meetings, and continuing education as designated by department standards. Ensures competent people are hired, oriented, developed, and retained. Continuously develops others by talking openly and directly about their performance, providing necessary feedback, guidance and direction, and developmental opportunities. Selects, develops and mentors team members. Completes employee performance appraisals accurately by established deadlines, following organization’s evaluation system. Has individualized developmental plan for each direct report. Serves as an “expert” and “resource” to staff in problem solving, while promoting staff to think independently. Promotes team spirit in all aspects of work. Collaborates intra- and inter-departmentally for problem solving. Recognizes and rewards positive behavior. Rounds with staff on a consistent basis. Provides direct patient care support as appropriate and other duties as assigned.

Requirements

• Bachelor of Nursing degree
• Current RN Indiana license
• 2+ years of experience in related clinical area
• Demonstrated leadership and management abilities

Nice To Haves

• Master’s Degree preferred
• Accountability
• Change management
• Coaching
• Drive for improvement
• Integrity/valuing diversity
• Integration of mission and core values
• Patient focus
• Physician relations
• Teamwork

Responsibilities

• Responsible for the 24-hour operation of the designated nursing department(s)
• Responsible for the staffing and administration of the department
• Select, develop, and maintain teams of competent staff
• Maintain full responsibility and accountability for all department staff, care delivery, financial, outcome and operational objectives
• Oversee the Monitor Room (8.4 FTEs)
• Actively works with the stroke team
• Actively demonstrates the organization’s mission and core values
• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information
• Ensures compliance with and demonstrates knowledge of the patient safety plan and hospital policies and procedures
• Builds mission and strategic initiatives into business activities
• Insists on high levels of customer service for employees
• Acts quickly to address patient/customer concerns
• Identifies and implements ways to structure services to meet/exceed customer expectations
• Demonstrates knowledge and skills necessary to implement and supervise care appropriate to the age of the patient
• Delegates, supervises, and evaluates care given by all care team members
• Provides oversight to the coordination of operations and delivery of patient care in designated areas
• Builds trust and collaboration with physicians
• Establishes rapport with physicians
• Has plan for insuring physician satisfaction
• Staffing patterns are clinically and fiscally appropriate for proper utilization of personnel in relation to patient care provided
• Meets established productivity goals
• Develops and obtains approval of budget and maintains budgets with minimal variances
• Provides, coordinates and ensures mandatory skills validation, staff meetings, and continuing education as designated by department standards
• Ensures competent people are hired, oriented, developed, and retained
• Continuously develops others by talking openly and directly about their performance
• Selects, develops and mentors team members
• Completes employee performance appraisals accurately by established deadlines
• Serves as an “expert” and “resource” to staff in problem solving
• Promotes team spirit in all aspects of work
• Collaborates intra- and inter-departmentally for problem solving
• Recognizes and rewards positive behavior
• Rounds with staff on a consistent basis
• Provides direct patient care support as appropriate and other duties as assigned.

Benefits

• Tuition reimbursement for all full and part-time colleagues effective first day of employment
• 100% paid tuition for ASN to BSN program (paid directly to learning partner)
• Benefits day one (Including: Medical, Dental, Vision, PTO, Life, STD/LTD, etc.)
• Retirement savings account with employer match
• Generous paid time off program + 7 paid holidays
• Colleague well-being resources
• NO mandatory overtime
• Employee referral incentive program
• State of the art equipment, unlimited CEU’s and supportive team approach

What This Job Offers

• Job Type: Full-time
• Career Level: Manager