St. Charles Health System-posted 4 months ago
$55 - $85/Yr
Full-time • Manager
Bend, OR

The Clinical Nurse Manager of Orthopedics is a key clinical leader for St. Charles Ambulatory Care and is responsible for the quality of care delivered by nurses, techs and medical assistants in orthopedics. Under direction of the Ambulatory Care CNO and the Director of Ambulatory Care Nursing, the nurse manager works in partnership with the Administrative Director and the Clinical Division Director of Orthopedics, Neurosurgery & Physiatry and collaborates with the clinic operational managers. The nurse manager is responsible for ensuring that nurses, techs and medical assistants maintain core competencies, including practice-based learning and improvement; patient care skills; systems-based practice; medical knowledge; interpersonal and communication skills; and professionalism. This leader participates in the orthopedic division annual budget process and considers the financial impact when making clinical decisions. The nurse manager is accountable for the clinic and care team quality, development, implementation, evaluation, and improvement of clinical pathways and the team-based model of care. They are responsible for standardizing clinical practices and workflow efficiencies across all orthopedic clinics. The nurse manager may provide nursing services directly to the patients of the Orthopedics, Neurosurgery & Physiatry Division. This position directly manages the Orthopedic MA Supervisor and the Orthopedic Tech Supervisor.

  • Achieves top percentile ranking in surveys of patient experience, with particular emphasis on dimensions of patients’ experiences with clinical teams.
  • Advances the roles of patients as partners in care through systematic implementation of Shared Decision-making Models.
  • Promotes and models evidence-based practices in all clinical care.
  • Helps design and implement standard workflows.
  • Leads the development of streamlined cost-effective systems for the management of medications and medical supplies.
  • Systematically implements standards of clinical practice that achieve or exceed the standards for processes of care of the major professional nursing societies appropriate for ambulatory care.
  • Achieves top percentile ranking on surveys of professional and Caregiver engagement and resilience.
  • Ensures that every Caregiver is working at the top of their potential and scope of practice.
  • Conducts annual check-ins with direct reports to ensure the completion of same for each nurse, medical assistant and tech.
  • Oversees ongoing education, training, and development of clinical staff from onboarding through the entire tenure of their employment with St. Charles.
  • Assists with the planning, design, development, and implementation of a Quality & Patient Safety Program.
  • Creates a healing environment that supports all aspects of care.
  • Facilitates the growth and development of a culturally competent team.
  • Responsible for budget development, regular monitoring, accountability and meeting all operational targets.
  • Hires, directs, coaches, and monitors the performance of all direct reports.
  • Provides clear role definition and expectations for clinical staff.
  • Monitors and ensures all direct reports are current with compliance and safety requirements.
  • Implements and manages all organizational safety directives and goals.
  • Provides and oversees team’s delivery of customer service.
  • Assures safe and evidence-based delivery of ambulatory care clinical services.
  • Collaborates with teams to review processes and identify/implement opportunities for improvements.
  • Supports the vision, mission, and values of the organization.
  • Provides and maintains a safe environment for caregivers, patients, and guests.
  • Conducts all activities with the highest standards of professionalism and confidentiality.
  • Bachelor of Science in Nursing (BSN) from an accredited school.
  • Valid Oregon RN license.
  • AHA Basic Life Support for Healthcare Provider certification.
  • Minimum five (5) years of related nursing experience to include one (1) year of leadership experience in integrated delivery system medical group or faculty practice departments.
  • Master’s degree in related field.
  • Two (2) years’ experience as an orthopedic or neurosurgery RN in an ambulatory setting.
  • Epic EMR software experience.
  • Experience in a team-based care model.
  • Experience teaching/training other health professionals.
  • Competitive salary range of $55.30 - $85.72 per hour.
  • Comprehensive health insurance.
  • Retirement plans.
  • Paid time off.
  • Continuing education opportunities.
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