Nurse Manager, Clinical Support

CVS Health • Hillcrest Heights, MD

16d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title: Manager, Clinical Support (Field) Location: Varies Company Description Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically underserved communities where there is little to no quality healthcare. Oak Street's care is driven by a unique model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com. Role Description We are looking for a results-oriented field based Manager of Clinical Support with strong leadership, interpersonal, and communication skills to exercise administrative and functional supervision over nursing personnel. The ideal field-based Manager of Clinical Support executes quarterly objectives and long-term goals to ensure the successful recruitment, retention and engagement of our clinical team members (Nurse / Medical Assistant / Phlebotomists) throughout the region they support, consistent with Oak Street Health's mission. This individual collaborates with stakeholders regionally and centrally, including the central VP of Nursing, to ensure alignment on initiatives, clear priorities, and consistent communication throughout the region, in order to achieve targets. The field-based Director of Clinical Support plays an integral role in the field Leadership Team of their respective region to ensure all aspects of the business are aligned with quality nursing care, optimal patient outcomes, and excellent patient experience.

Requirements

• Current license to practice as a registered nurse.
• Bachelor degree in nursing strongly preferred; Advanced degree preferred.
• Minimum of 3 years nursing experience.
• 5 years management experience preferred.
• Ability to independently manage and lead projects in a timely manner with minimal supervision, and ability to prioritize and effectively navigate multiple competing priorities.
• Demonstrated skill in problem solving, critical thinking, conflict resolution, and exceptional communication skills.
• A flexible and positive attitude, and a strong desire to change the traditional primary care paradigm.
• High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution.
• Travel Required
• US work authorization
• Somebody who embodies being "Oaky" (see below).

Nice To Haves

• Experience as a visionary and inclusive leader who inspires and motivates team members to perform their best, and align with our mission.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously manage multiple projects with high level of quality and productivity.
• Demonstrated ability to effectively deal with ambiguity, including handling risk and uncertainty in a manner consistent with Oak Street Health values; flexible and adaptable.
• Ability to coach, direct, motivate, and evaluate nursing staff while prioritizing safe, consistent, and quality care for patients.
• A high degree of integrity, and be results driven.

Responsibilities

• In collaboration with the central VP of Clinical Support, and the local regional leadership team, align on a plan to achieve quarterly and annual nursing goals in accordance with regional targets in patient care, quality, and experience.
• Support the care team nurses with achieving these goals, to meet Oak Street Health's high standards of patient care.
• In partnership with local leaders, support the recruitment and hiring of clinical staff, hiring for fit to our values, mission, and promote team diversity to ensure staff are reflective of the communities we serve, while developing a strong pipeline particularly for new centers.
• In partnership with the centralized training function, ensure consistent and comprehensive onboarding for new care team Nurses/ MAs/ Phlebotomists.
• In collaboration with nursing leadership, support the development of and own the local execution of ongoing nursing development opportunities including but not limited to nursing grand rounds, specialized training programs, and annual clinical competencies.
• Prioritize clinical team member retention by creating an engaging culture that inspires commitment and encourages excellence and strives for equity and inclusion.
• Remain knowledgeable of industry standards and state regulations, and monitor and review best practices as necessary.
• Advise the regional and central nursing leadership teams about performance, and opportunities to improve care outcomes, quality, experience, and employee engagement.
• Collaborate with Central and Regional Leadership in implementation of clinical operational standards and processes to streamline operations and patient flow.
• Work with the clinical and leadership team to implement and execute new clinical services and programs, including addressing gaps and providing feedback on program improvement.
• Leverage central policies and procedures, and refine locally as needed, for improvement of patient flow and safety.
• Ensure the patient safety program goals and standards are executed consistently in the supported centers.

Benefits

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees