Nurse Manager - Case Management

City of Hope•Irvine, CA

About The Position

City of Hope Orange County is transforming cancer treatment by bringing world-class expertise and specialized care closer to home. Supported by a regional network of care, our 11-acre academic cancer campus in Irvine is home to City of Hope Orange County Lennar Foundation Cancer Center, our outpatient cancer center, and Orange County’s only cancer specialty hospital. With the opening of the hospital, the full continuum of advanced cancer care—from prevention through survivorship—will be available in Orange County for the first time, eliminating the need to travel for lifesaving treatment. Seamlessly connected to our outpatient cancer center, the new clinical research hospital will feature 73 inpatient beds, advanced surgical suites, groundbreaking clinical trials, and holistic services such as rehabilitative therapy and spiritual care. This isn’t standard cancer care. This is lifesaving cancer care. This is Hope. Position Summary: The Nurse Manager of Case Management provides clinical, operational, and strategic leadership for the Case Management department at City of Hope, a nationally recognized comprehensive cancer center. This role is responsible for ensuring high-quality, patient-centered care coordination across the continuum of oncology care, with a strong focus on utilization management, discharge planning, regulatory compliance, and interdisciplinary collaboration. The Nurse Manager supports City of Hope’s mission of transforming the future of cancer care through compassion, innovation, and excellence.

Requirements

Bachelor of Science in Nursing (or BSN not required if holds MSN)
Minimum of 3 years of experience in an area of expertise relevant to the department with demonstrated progressive leadership growth
California RN license (must obtain within 6 months of hire)
American Heart Association-Basic Life Support (BLS)
National Certification (must be acquired within 12 months of hire or transfer)

Nice To Haves

Chemotherapy/Biotherapy certification preferred

Responsibilities

Provide day-to-day leadership and oversight of the Case Management team, including RN Case Managers, Social Workers, and support staff (as applicable).
Recruit, onboard, coach, and evaluate staff; foster a culture of accountability, collaboration, and professional development.
Develop staffing models and workflows that support safe, efficient, and high-quality oncology care delivery.
Lead staff meetings, performance improvement initiatives, and departmental education.
Ensure effective care coordination, discharge planning, and transitions of care for complex oncology patients across inpatient and outpatient settings.
Oversee utilization management processes, including medical necessity review, length-of-stay management, and payer authorization processes.
Collaborate closely with physicians, nursing leadership, social work, financial counseling, and ancillary departments to optimize patient outcomes.
Serve as a clinical and operational resource for complex case escalation and problem resolution.
Ensure compliance with CMS, Joint Commission, state, and payer regulations related to case management and utilization review.
Monitor key performance indicators such as length of stay, readmissions, denials, patient flow, and patient satisfaction.
Lead and participate in quality improvement, accreditation, and audit activities.
Support evidence-based practice and standardization of oncology case management processes.
Participate in departmental budgeting, resource planning, and cost-containment initiatives.
Analyze data and trends to improve operational efficiency and support organizational goals.
Contribute to strategic planning initiatives related to care coordination, population health, and value-based care.