Kaiser Permanente-posted 4 months ago
Senior
San Diego, CA
Ambulatory Health Care Services

In addition to the responsibilities below, this position is also responsible for establishing best practice models; performing strategic planning and designing patient care delivery systems and practice standards in several locations; leading the investigation of patient/family/member concerns regarding patient care and services; partnering with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; managing resource needs in clinical areas to ensure appropriate assignment and utilization; evaluating the use and maintenance of equipment, supplies and medications; assuming accountability for patient and employee safety; maintaining clinical expertise, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required.

  • Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others.
  • Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement.
  • Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs.
  • Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams.
  • Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives.
  • Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
  • Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion.
  • Translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies.
  • Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues.
  • Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources.
  • Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
  • Directs hospital administrative functions to support patient care by approving timelines, considering the development of strategies with stakeholders to identify factors contributing to business value.
  • Develops and reviews ad hoc reports and workflows, directing department response and assuming accountability for department performance targets.
  • Champions short- and long-term operational initiatives and directing program, services, and/or systems development.
  • Aligns cross-functional programs including workplace and patient safety, human resources, labor relations, training and development, and quality/risk management issues with KP's mission and values.
  • Directs continuous survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards.
  • Oversees the development of budgets for assigned areas and ensuring overall financial performance meets expectations.
  • Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment.
  • Partners with physicians and other clinical leaders to align key care delivery initiatives across KP, providing oversight over all workstreams.
  • Oversees the development and implementation of long-term plans, policies, and processes for data-gathering and analysis while ensuring guideline and regulation alignment.
  • Drives cross-functional patient management solutions with internal and external leaders.
  • Aligns resources in hospital areas to ensure appropriate assignment and utilization; directs multidisciplinary hospital team(s) and holding team(s) accountable for performance.
  • Collaborates on and oversees the design of emergency preparedness programs; adjusts departments emergency preparedness and recovery plans as needed.
  • Provides strategic direction to project teams leading initiatives and ensuring implementation, equitable distribution of resources, and delivery on objectives.
  • Oversees teams responsible for the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment.
  • Directs improvements to operations and technology processes by driving internal and external strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency.
  • Defines standards for clinical teams to identify root causes of escalations, make recommendations, and implement solutions to improve the performance of operations system processes.
  • Drives the development of strategic plans with the goal of achieving integrated services across the continuum of care in alignment with enterprise-wide goals.
  • Consults with senior and executive management to identify and implement relevant performance metrics to monitor the success of strategic improvement projects.
  • Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment.
  • Develops and implements strategies to support the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff.
  • Holds managers accountable for maintaining compliance with legal and regulatory requirements.
  • Establishes and monitors outcome objectives including overseeing design and implementation for systems, processes, and methods to evaluate and improve patient care.
  • Minimum seven (7) years of experience in patient care delivery.
  • Bachelor's degree in Nursing (BSN) AND minimum seven (7) years of experience in business operations, clinical health care, or a directly related field.
  • Minimum two (2) years of experience managing operational or project budgets.
  • Minimum two (2) years of experience in a leadership role with direct reports.
  • Registered Nurse License (California) required at hire.
  • Basic Life Support required at hire.
  • Knowledge of Patient Safety.
  • Knowledge of Nursing Principles.
  • Knowledge of Emergency Preparedness.
  • Knowledge of Evidence-Based Medicine Principles.
  • Knowledge of Change Management.
  • Knowledge of Business Process Improvement.
  • Knowledge of Compliance Management.
  • Knowledge of Confidentiality.
  • Knowledge of Health Care Compliance.
  • Knowledge of Maintain Files and Records.
  • Knowledge of Financial Acumen.
  • Knowledge of Employee Training.
  • Knowledge of Conflict Resolution.
  • Knowledge of Stakeholder Management.
  • Knowledge of Legal And Regulatory Requirements.
  • Knowledge of Health Care Quality Standards.
  • Knowledge of Workforce Planning.
  • Proficiency in Microsoft Office.
  • Proficiency in Information Systems.
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