Nurse Consultant I

State of North Carolina

19h • Hybrid

About The Position

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. The primary responsibility of the position is to receive, triage and enter complaints and incidents into a computerized Complaints Tracking System. This position will be communicating with the public and health care providers in a telephone call center environment. The position will be determining compliance issues of health care providers and the seriousness of the issues to ensure recipients of health care services are safe and receiving the needed health care services. In making intake decisions, the position must apply numerous laws, regulations, standards, and procedures that have been established by the State and/or Federal government. These kinds of determinations are made in conjunction with the supervisor, a team of peers, or independently. This position will be physically located in our Raleigh office. Opportunities for up to three days a week of telework are available for employees after a period of training/evaluation. The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

Requirements

• Currently licensed to practice as required by profession in North Carolina
• Licensed to practice as a Registered Nurse in the State of North Carolina
• One year of experience in the area of specialization

Nice To Haves

• Strong clinical background, including assessment, care planning and delivery of care
• General knowledge of state and federal rules and regulations applicable to health care facilities
• Ability to communicate (both verbally and in writing) and document complaints and incidents clearly and concisely
• Ability to function independently and as an interdisciplinary team member
• Licensed Practical Nurse with Experience working with long term care (nursing home or adult care home) residents
• Licensed Practical Nurse with Experience working with individuals with mental health needs
• Licensed Practical Nurse with Experience conducting onsite inspections and/or program audits of health care facilities
• Licensed Practical Nurse with Intermediate computer skills (must know Windows, MS Office products) as well as the ability to master new computer technology and complete all work electronically

Responsibilities

• Receive, triage and enter complaints and incidents into a computerized Complaints Tracking System
• Communicate with the public and health care providers in a telephone call center environment
• Determine compliance issues of health care providers and the seriousness of the issues to ensure recipients of health care services are safe and receiving the needed health care services
• Apply numerous laws, regulations, standards, and procedures that have been established by the State and/or Federal government in making intake decisions

Benefits

• Health insurance options
• Standard and supplemental retirement plans
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• Paid vacation
• Paid sick leave
• Paid community service leave
• Paid parental leave is available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree