Nurse Clinical Coordinator

PCM•Oak Ridge, TN

1d•$54,080 - $74,880

About The Position

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! PCM is looking for a strong healthcare sales professional to join our growing outreach team! This role will perform advisory activities with prospective clients (i.e. claimants) which facilitate Impairment Evaluation (IE) practice operations This role will work out of the Knoxville location.

Requirements

High school graduate; college degree preferred.
RN or LPN REQUIRED
Knowledge of the EEOICPA program and key stakeholders’ operating practices (e.g. DOL Resource Centers) is strongly preferred -
Demonstrates strong verbal, written and interpersonal communication skills.
Strong computer skills.
Speaks, reads, writes, and comprehends English.
Demonstrates time management, organizational skills, and ability to function with minimal direction.
Previous experience in sales is helpful, but not required.
The ideal candidate must be able to influence and motivate prospective clients to complete a process (minimize “fallout”)

Responsibilities

Liaising with PCM‘s Navigators to facilitate smooth transitions from the Auth process to scheduling of claimants for their appointment
Educating prospective IE clients on the benefits to them of an Impairment Evaluation
Sending written correspondence to claimants to obtain necessary clinical information ahead of the IE appointment
Obtain test results, medical records and other information necessary for the Impairment Physician to perform the Impairment Evaluation
Schedule the IE, where in-person or over the phone
Look for opportunities to engage claimants regarding PCM Home Care services when appropriate
Diligently maintains claimant contact records in Salesforce
Follows established policies and processes for claimant follow up
Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes
Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position
Provide exceptional customer service to claimants
Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians