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The Nurse Case Manager (NCM) at Fallon Health plays a crucial role in an interdisciplinary team dedicated to care coordination and management for members, particularly those aged 65 and older. The NCM is responsible for establishing relationships with members and caregivers, conducting assessments, and facilitating services to meet individual needs according to care plans. This position emphasizes both telephonic and face-to-face interactions to ensure high-quality care and support for members, leveraging community resources and regulatory compliance.