Nurse Advice RN
About The Position
Join the Nursing Support Services team in a Nurse Advice role! Responsibilities include : providing telephonic clinical assessment and health education according to established protocol to Washington and Oregon patients ( with locations now open in/around the Portland, OR area ). Schedule: Part time (20 hours/week) Thursday and Friday, 10:00am to 9:00pm after successful completion of full time training. In this role you will: Adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds. Ability to multi-task: simultaneously think, talk, and type, and process phone calls in a timely manner. Use excellent hearing and listening skills to receive detailed information. Complete required documentation accurately. Utilize computer database to assess, educate, and document all information in an accurate, detailed manner Triage and prioritize patient needs based on nursing assessment, availability of resources and patient preference. Educate patients and families in health care issues and needs. Assist patient in obtaining necessary appointments and testing to meet their needs. Meet minimum established quality and productivity standards. Triage voice mail messages to meet needs of acutely ill patients first. Additional details : Nurse Advice has the potential for off-site work after successful completion of full-time, on-site training at the Vancouver Innovation Center and meeting the requirements for working off-site. This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps). Nurse Advice staff are scheduled for rotating holiday shifts which may include New Years Day, Memorial Day, July 4th, and Labor Day. Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers. Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic. The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
Requirements
- Active unencumbered Washington RN license and/or meeting the requirements of multi-state licensure required. ( Active Washington license within 60 days of hire or transfer if using multi-state licensure required )
- Active unencumbered Oregon RN license within 90 days of hire or transfer required
- Current Health Care Provider BLS certification required
- Minimum of three years’ experience in acute care, ambulatory area, or tele-health preferred
- Must have excellent attendance!
- Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care.
- We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
- The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.
Responsibilities
- providing telephonic clinical assessment and health education according to established protocol to Washington and Oregon patients
- Adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds
- Ability to multi-task: simultaneously think, talk, and type, and process phone calls in a timely manner
- Use excellent hearing and listening skills to receive detailed information
- Complete required documentation accurately
- Utilize computer database to assess, educate, and document all information in an accurate, detailed manner
- Triage and prioritize patient needs based on nursing assessment, availability of resources and patient preference
- Educate patients and families in health care issues and needs
- Assist patient in obtaining necessary appointments and testing to meet their needs
- Meet minimum established quality and productivity standards
- Triage voice mail messages to meet needs of acutely ill patients first
Benefits
- Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
- We also offer a 401k retirement plan, with employer contributions after your first year of employment.
- Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years.
- PTO and Personal Time accruals are pro-rated by FTE/hours worked.
- Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked.
- Employees will also enjoy up to six paid holidays per year, depending on schedule.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
