NSIPS PersMod Tier 2 Helpdesk Analyst | Secret Clearance

General Dynamics Information Technology•New Orleans, LA

10h•$26 - $35•Onsite

About The Position

Join GDIT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy’s Personnel Modernization (PersMod) program is searching for a Tier 2 Helpdesk Analyst to join their team in Millington, TN, or New Orleans, LA. The PersMod program delivers sailor self-service and automation of high volume, routine transactions. This enables legacy system consolidation and development of interoperable capabilities, which can be leveraged across the portfolio of Navy personnel systems. The Helpdesk Analyst will help manage customer requests and provide solutions to the system issues that may arise. The Analyst will provide: Software support for Navy Standard Integrated Personnel System (NSIPS). Customer assistance and problem resolution to a wide variety of customers across business areas. Solutions to product or service-related questions. Responses to non-routine customer calls, email and web inquires, providing a single point of contact for problem resolution.

Requirements

HS Diploma
2+ years providing technical assistance and solutions in a technical call center or similar helpdesk position
Secret clearance required
US Citizenship Required

Nice To Haves

Navy personnel systems experience desired
NSIPS software expertise highly desired

Responsibilities

Software support for Navy Standard Integrated Personnel System (NSIPS)
Customer assistance and problem resolution to a wide variety of customers across business areas
Solutions to product or service-related questions
Responses to non-routine customer calls, email and web inquires, providing a single point of contact for problem resolution

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.