NQ Quality Assurance Analyst

Ascensus • VA

115d

About The Position

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive. The position involves performing ongoing and collaborative quality control measures for the overall nonqualified administration and operations teams by conducting quality reviews of complex back-office transactional processing for nonqualified plans including but not limited to partner specific and earnings processing, risk mitigation reporting, deferral, and contribution processing, updating participant separation from service status and schedule changes.

Requirements

• Bachelor’s degree preferred, or equivalent work experience.
• Minimum of 3 years’ experience in nonqualified industry or related field is preferred.
• Demonstrated project management skills and inter-department experience and understanding.
• Proficiency in MS-Office software applications, including Excel, PowerPoint, and Word.

Nice To Haves

• Analytical skills
• Planning and organizing skills
• Detail-oriented
• Collaboration skills
• Problem-solving skills
• Team player
• Results-driven
• Time management skills
• Initiative
• Written and oral communication skills

Responsibilities

• Ensures timely and accurate processing of assigned transactional tasks.
• Identifies, analyzes, and proposes resolution of process irregularities and inefficiencies.
• Supports NQ admin and operations teams with quality control measures across transactional work and processes.
• Identifies and escalates process gaps and platform shortcomings that arise and presents to admin and operations teams for review; proposes viable process and systematic solutions to resolve root cause issues.
• Provides reporting on defined basis (daily/weekly/monthly/annual) as required for key performance metrics and service level agreement adherence.
• Assists with testing of new system functionality related to transactional processing.
• Responsible for maintaining team process mapping and workflows.
• Collaborates with team members to continuously improve processes and meet team goals and objectives, while maintaining all applicable SLAs.
• Achieves service level goals as identified by leadership, successfully reports on assigned transactional tasks as defined by leadership.
• Responsible for protecting, securing, and properly handling all confidential data held by Newport/Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the company or our clients.
• Ability to make sound business judgements while effectively balancing client needs and organizational considerations.
• Works under pressure to meet strict due dates/timelines with multiple priorities.
• Interacts and communicates clearly with all levels within the organization including senior management, team members, and internal clients related to transactional process flows and timeframes.
• Coordinates and runs meetings attended by senior-level personnel in internal and external environments.
• Assists with other tasks and projects as assigned.
• Focuses on learning in everyday activities and events.
• Collaborates with and openly shares knowledge with colleagues.
• Regular, reliable, and punctual attendance.

Benefits

• Collaborative, idea-sharing environment
• Professional Development with in-house training and tuition reimbursement
• Generous reward programs
• Paid time off
• Medical, dental & vision benefits
• Health Savings Account with employer contribution up to $1,100
• 401(k) & 529 college savings match programs
• Volunteer and charitable-giving programs
• Business casual dress

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree