NPI Quality Assurance Engineer

Jabil•Salisbury, NC

2d•Onsite

About The Position

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. At Jabil, we make the world’s best brands better by designing, manufacturing, and delivering end-to-end solutions on a scale. Our Salisbury, NC site supports high-growth cloud infrastructure customers—from server and rack integration to data-center subsystems—where quality, speed, and traceability are non-negotiable. How will you make an impact? We are hiring an NPI Quality Assurance Engineer III to own product and process quality across our cloud business at Salisbury. You will lead ISO 9001:2015 systems, build control plans and quality gates from New Product Introduction, (NPI), through mass ramp, and use data to prevent defects before they’re born. This is a hands-on role on the line and in the data.

Requirements

5-8 years in Quality or Manufacturing Engineering for cloud/data-center hardware or complex electromechanical builds.
Hands-on with ISO 9001:2015, internal auditing, PFMEA, Control Plans, PPAP/FAI, MSA, SPC, and 8D/A3 problem solving.
Data skills: Excel/Sheets power-user plus basics in a BI tool (Power BI/Tableau/Looker).

Nice To Haves

ASQ CQE or Six Sigma Green Belt.
Experience with server/rack integration
Supplier development experience (APQP/PPAP) and customer-facing quality
Systems: MES, PLCM, ERP (SAP).

Responsibilities

Customer Requirements Review: Review of Customer requirements at the initial phases and ensure we comply with all the requirements that include but may not be limited to BOM review, Specifications (Cosmetic, Technical Etc.) and Incoming Quality Criteria(s).
QMS Leadership: Maintain and improve ISO 9001:2015 processes, work instructions, and records for the cloud product line; Support internal audits and readiness for external/customer audits.
NPI Ramp: Identify CTQs, Create Control Plans, PFMEA; execute MSA/GR&R; verify process capability (Cp/Cpk); FAI for newly built products and launch readiness. Support lessons learned documentation and reviews for Current and future product launches.
In-line Quality & Yield: Establish SPC on critical processes; track FPY, DPPM, escapes; deploy mistake-proofing (poka-yoke); drive structured containment when signals drift.
Supplier Quality: Support the Incoming Inspection Criteria, definition based on Jabil and Customer requirements from NPI standpoint. Support Supplier Quality with CTQ identification, material storage process & supplier qualifications as needed.
Customer: Lead 8D/A3 investigations on returns/complaints from NPI standpoint; implement CAPA and close the loop with clear, data-driven communication to customer quality teams. In Parallel, identify gaps and drive actions for closure while working with cross functional teams and customer as needed.
Digital Quality: Automate data flow from MES/ERP/; build live dashboards/alerts; use control-chart behavior to recommend corrective actions.
Documentation & Training: Publish procedures and one-point lessons; train operators/techs on critical to quality features, audit discipline, and error-proofing. Understand and Translate Customer and regulatory requirements into Internal Work Instructions, Visual Aids and other applicable documents.

Benefits

Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities