NOxCARE Field Specialist

Praxair • Houston, TX

46d • Onsite

About The Position

Linde Gas & Equipment Inc. is seeking a NOxCARE Field Specialist to join our team! The NOxCARE Field Specialist will safely manage the local service requirements for the NOxCARE delivery device, a medical device unit, to minimize the interruption of supply to hospital customers and their patients. The NOxCARE Field Specialist will go on-site to customers location(s) to troubleshoot and repair device issues, providing critical customer service support. The NOxCARE Field Specialist will serve as the liaison between Clinical Sales and Clinical Educators to ensure customer needs are met from a product service perspective. The NOxCARE Field Specialist will also be directly involved in the start-up or on-boarding of new customers, Noxivent product replenishment deliveries and replacement device deliveries. The NOxCARE Field Specialist will operate under minimal supervision, reporting to an off-site manager.

Requirements

• High School Diploma or GED required; technical degree preferred
• Good driving record required
• Minimum of one-year equipment repair experience; biomedical equipment repair experience preferred
• Minimum of one-year experience in customer-facing and/or customer service role preferred
• Basic computer skills required
• Strong communication skills, including written communication
• Able to lift 50-70 pounds as needed
• Able to bend, stoop, squat, and lift numerous times daily
• Able to travel 75%25 +/- of time (limited overnight travel)
• Due to customer requirements, candidates must be fully vaccinated (at least two weeks have passed after second vaccination shot, or one week if single dose vaccine), or able to qualify for a medical or religious exemption, as determined by the customer.

Nice To Haves

• technical degree preferred
• biomedical equipment repair experience preferred
• one-year experience in customer-facing and/or customer service role preferred

Responsibilities

• Directly supports the day-to-day performance of NOxCARE equipment maintenance and service levels to customers
• Fully understands the NOxCARE device and can troubleshoot, resolve, and repair issues
• Frequently travels to customer sites, communicating professionally and interacting daily with hospital staff regarding devices, managing technical device issues, and customer concerns
• Performs accurate documentation utilizing internal device/system logs and understands device/system settings
• Performs monthly maintenance, calibration, and sensor changes as necessary
• Maintains all regulatory and required company documentation for device maintenance, deliveries, and shipments
• Coordinates packing and shipment of devices that require off-site maintenance
• Coordinates ordering of new, replacement devices as necessary to minimize customer down-time
• Adheres to all manufacturer guidelines for NOxCARE device maintenance
• Maintains sufficient NOxCARE inventory to meet customer needs
• Maintains sufficient parts inventory for device repair
• Delivers reoccurring orders of Noxivent cylinders to customers
• Participates in "Go Live" activities ensuring inventory and equipment is delivered, unpackaged, and set-up on time at customer sites
• Receives incoming calls during off-shift hours from customers (i.e. on-call) which may require on-site visit to customer to resolve issues immediately
• Other duties as assigned

Benefits

• Competitive compensation
• Comprehensive benefits plan (medical, dental, vision and more)
• 401(k) retirement savings plan
• Paid time off (vacation, holidays, PTO)
• Employee discount programs
• Career growth opportunities
• Additional compensation may vary depending on the position and organizational level

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees